Lab Equipment Service Engineer

PerkinElmer•Cambridge, MA

5d•$80,000 - $90,000•Onsite

About The Position

PerkinElmer’s Lab Equipment Service Engineer supports laboratory productivity by ensuring scientific instruments operate safely, reliably, and efficiently. The role performs hands-on installation, troubleshooting, repair, and maintenance of PerkinElmer and applicable third-party laboratory instruments at customer sites, working with laboratory personnel to diagnose issues, minimize downtime, and sustain laboratory operations. The position is field-based and involves managing service activities, travel schedules, customer commitments, documentation, company assets, and service parts across an assigned territory. The engineer works independently while collaborating with other Service Engineers, technical support, sales representatives, and internal service organizations. The role requires professional customer support, accurate service records, adherence to safety and service procedures, and completion of technical training and certifications.

Requirements

Associate degree in Applied Science, Electronics, Engineering Technology, Biology, Chemistry, or a related technical or scientific discipline; relevant military technical training and experience may also be considered.
Hands-on experience troubleshooting, repairing, maintaining, or servicing laboratory instruments, scientific equipment, medical or diagnostic equipment, or comparable technical systems.
Ability to follow technical procedures, interpret service manuals and technical documentation, and use a structured approach to diagnose and resolve equipment issues.
Strong mechanical and technical aptitude, problem-solving skills, and attention to detail.
Ability to travel by vehicle, air, or other transportation as required by customer and territory needs.
Valid driver's license and ability to maintain safe driving practices.
Ability to remain stationary more than 25% of the time and move throughout customer facilities and laboratory environments as required.
Ability to operate instruments, tools, and controls, including bending, squatting, stretching, and reaching.
Ability to regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds.
Ability to observe instrument components and details at close range and to meet vision requirements including distance, color, peripheral vision, depth perception, and adjustment of focus.
Ability to work safely around laboratory equipment and applicable electrical, chemical, radiological, and biological hazards while following company and customer safety protocols.

Nice To Haves

Bachelor's degree in a scientific, engineering, or technical discipline.
Two or more years of hands-on laboratory instrumentation, field service, equipment repair, or technical maintenance experience.
Experience servicing analytical laboratory instruments, particularly HPLC or UPLC systems.
Experience with temperature-controlled laboratory equipment, centrifuges, balances, plate washers, or other common laboratory instruments.
Knowledge of instrument calibration, preventative maintenance, equipment qualification, and performance verification.
Experience troubleshooting mechanical, electrical, electronic, fluidic, or other instrument subsystems.
Manufacturer or vendor training or certification on laboratory, scientific, medical, or analytical instrumentation.
Familiarity with instrument control software, diagnostic software, service management systems, and Microsoft 365 applications.
Knowledge of laboratory safety practices and ability to work safely in laboratory environments with potential electrical, chemical, radiological, or biological hazards.
Strong customer service, communication, organization, and time management skills, including the ability to manage competing priorities and work independently in the field.

Responsibilities

Install, troubleshoot, repair, and maintain PerkinElmer and applicable third-party laboratory instruments at customer sites.
Perform scheduled preventative maintenance and unscheduled corrective repairs to ensure instruments operate safely and meet established performance specifications.
Diagnose mechanical, electrical, electronic, and instrument performance issues using technical documentation, service manuals, diagnostic tools, and established procedures.
Perform instrument inspections, calibrations, and operational checks as required.
Respond to customer service requests within established timelines and prioritize issues to minimize downtime.
Document service activities, troubleshooting findings, repairs, parts usage, and instrument status in service management systems.
Identify recurring equipment issues and report potential product quality concerns through established processes.
Complete required technical training and pursue product certifications.
Serve as a primary technical contact during onsite visits and provide responsive customer support.
Explain equipment issues, recommended repairs, maintenance requirements, and instrument operation to customers.
Provide customer familiarization and basic instruction on instrument operation, routine maintenance, and equipment care.
Work with laboratory personnel to understand instrument applications, workflows, and operational needs.
Identify opportunities to improve instrument performance, reduce recurring issues, and enhance customer experience.
Communicate service needs, potential equipment upgrades, and relevant support offerings when appropriate.
Manage daily service activities, travel schedules, documentation, and customer commitments across an assigned territory.
Partner with Service Engineers, technical support teams, sales representatives, and internal service organizations to resolve complex issues and support customers.
Maintain assigned company assets, including vehicles, tools, test equipment, computers, and service parts inventory.
Follow service procedures, safety requirements, warranty guidelines, and service agreement documentation standards.
Complete time reporting, service record updates, inventory management, and required training.
Contribute to service team performance through efficient scheduling, accurate documentation, effective parts utilization, and timely issue resolution.