Lab Customer Service Specialist

GBMC HealthCare • Towson, MD

16h • $17 - $25 • Onsite

About The Position

Under limited supervision, provides customers with high quality services during registration and order entry and during communication of test and other pertinent information that would aid in efficient utilization of laboratory services.

Requirements

• HS diploma or equivalent.
• 6 months of specimen processing/phlebotomy training or related experience.
• Knowledge of medical terminology and insurance coverage and billing.
• Knowledge of problem resolution strategies for customer service matters.
• Excellent skill in Customer Service techniques.
• Skill in Lab Information System and other computer applications.
• Ability to type quickly and accurately.
• Ability to listen attentively and analyze problems with accuracy.
• Ability to prioritize work, pay attention to detail and multi-task.
• Skill in oral and written communication.

Nice To Haves

• Additional college preparation in the biological and/or laboratory sciences is preferred.

Responsibilities

• Provides customers with high quality services during registration and order entry.
• Communicates test and other pertinent information to customers to aid in efficient utilization of laboratory services.

Benefits

• Competitive salary
• Generous paid time off
• Free parking
• Monthly MTA bus pass subsidy-85% paid by GBMC (if applicable)
• Company subsidized onsite fitness and wellness center (if applicable)
• Pre-paid tuition to pursue professional development, additional certifications, and degree programs
• Comprehensive health, dental, and vision coverage
• 401 (a) and 403 (b) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED