Lab Customer Service Representative

Corewell Health • Royal Oak, MI

2d • Onsite

About The Position

The Lab Customer Service Rep will provide high quality service to internal and external laboratory customers in a high-stress environment. The CSR II is responsible for answering and triaging calls, gathering information, and documenting into a call tracking system utilizing numerous computer systems simultaneously to investigate and resolve complex laboratory issues between internal and external customers; facilitating unusual test requests; ensuring thorough follow-up and communication between all appropriate laboratory entities and customers; providing training and support to new employees, communicating laboratory requirements and policies to external customers along with reporting critical, stat and routine test results; communicating customer changes, requests, and variances to internal customers.

Requirements

• High School Diploma or equivalent
• Microsoft/ Windows experience
• type 30 wpm

Responsibilities

• Call critical laboratory results and document communication in Lab Information system.
• Call stat laboratory results and document communication in Lab Information system.
• Handle fax and call of result requests in Laboratory LIS System.
• Sort results for mail to requests, enveloping and preparation for mailroom to send out via USPS.
• Enter returned test add on requests into Laboratory LIS system and re-sending out requests not received.
• Works well without direct supervision.
• Performs other miscellaneous duties as assigned.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED