Lab Courier Services Dispatcher - Off Shifts

Nationwide Children's Hospital•Columbus, OH

7d•Onsite

About The Position

Provides high quality professional support to internal and external customers in a manner which meets or exceeds defined department objectives. Receives and transmits client information via computer and telephone to hospital staff and couriers. This position is benefits eligible and works 2:00 PM - 10:00 PM, 3 days a week, rotating weekends and holidays.

Requirements

Valid Ohio driver’s license and proof of auto insurance is required by hospital policy.
Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.
High school diploma or equivalent, required.
Familiarity with personal computer and/or mainframe systems required.
Analytical and organizational skills.
Excellent verbal and written communication skills.
Excellent interpersonal and problem-solving skills.
Ability to multi-task.

Nice To Haves

Skill in using database and spreadsheet software highly preferred.
Knowledge of medical terminology.

Responsibilities

Obtains and accurately documents client information/requests and dispatches couriers appropriately.
Documents designated communications/events in written logs and computerized databases.
Assists in development of computer program, report design, and monthly statistical reports.
Maintains working knowledge of all client services databases and report formats.
Assists in training of new staff and documents their progress per department guidelines.
Addresses client concerns by researching problems and identifying resolutions, using basic troubleshooting skills.
Maintains schedule to complete routine and on-demand routes daily.
Handles requests and pick-ups and deliveries from lab, pharmacy, homecare, referring hospitals, clinics, physician offices and outpatient centers as needed.
Documents all route information and pick-ups per department guidelines.
Evaluates and monitors weather conditions throughout shift to preplan for anticipated trips and delays throughout region.