Lab Computing Analyst
About The Position
The Lab Computing Analyst will be responsible for implementing, monitoring, and providing technical support for customer laboratory IT environments, often integrated with instrumentation. This role involves administering and ensuring the connectivity of customer's Windows-based platforms, supporting operating systems, desktop hardware, peripherals, instrument-controlled software, and core desktop applications. The analyst will manage the onboarding, retirement, and relocation of equipment, implement Windows-based security measures, and analyze/implement enhancements to improve desktop platform support. They will also act as a technical support contact for instrument vendors, repair and troubleshoot instrument-related computers, and provide technical support for new system validations and change management efforts. Additionally, the role requires creating and maintaining an inventory of lab equipment, submitting weekly reports, acting as a client liaison, participating in client team meetings, and providing support across PerkinElmer Enterprise practices. The analyst must demonstrate appropriate use of office equipment/software and maintain training in health, safety, security, environmental, and operational aspects.
Requirements
- Excellent customer service skills complimented by an ability to listen to and interpret client requests.
- Ability to troubleshoot complex technology issues.
- Strong verbal and written communication skills.
- Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
Nice To Haves
- Experience with technologies including Microsoft Office, networking, remote computing and backup systems.
- Experience with scientific instrumentation
- Experience in Life Science environment
- Experience in a validated environment
- Experience working in GxP, ISO, and FDA compliant facilities
Responsibilities
- Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation
- Implement customer specified benchtop computing design and processes
- Administer and assures connectivity of customer’s Windows based platform
- Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
- Manage On-boarding, retirement, and relocation of equipment
- Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
- Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
- Ensure adherence to client’s corporate policies through periodic reporting and compliance programs
- Act as the technical support contact for instrument vendor
- Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams
- Provide technical support for new system validations and change management efforts
- Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client
- Submit weekly Engineer reports to the team lead by COB on the last business day of the week
- Act as client Liaison for software/hardware related inquiries
- Participate in client team meetings
- Provide support across all PerkinElmer Enterprise practices as required
- Demonstrate appropriate use of office equipment/software after training
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
