Lab Computing Analyst
About The Position
The resource will support two key projects: Windows Upgrade and Asset Management. Applies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations. Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting. Maintains access control, data integrity and file system security for the computer/data center environment. Monitors, tracks and records system performance and utilization metrics. Communicates highly technical information to both technical and nontechnical personnel. Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency. May participate in development of information technology and infrastructure projects. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.
Requirements
- High degree of Windows 11 (LTS, Pro, and Enterprise) knowledge and experience.
- Ability to upgrade, configure, and troubleshoot Windows 11 before, during, and after upgrades.
- Expertise building and configuring Windows 11 manually.
- Experience working on laboratory instruments and software.
- Expertise with hardware installation, configuration, and troubleshooting, including replicating configurations and ensuring 3rd party cards and peripherals are working.
- SCCM Experience (running packages, assisting with issue investigation).
- Independent, "in the field," capabilities working directly with researchers and vendors to coordinate and complete upgrade activities.
- Working knowledge of ServiceNow and JIRA to maintain tickets and document knowledge.
- Perform routine, room-by-room hardware inventories using modern scanning tools.
- Familiarity with inventory scanners or RFID-based tooling.
- Produce status reports and follow up on exceptions with partners across IT and facilities.
- Keep asset data up to date in internal systems and reconcile differences.
- Hands-on experience with Windows upgrade projects, including upgrading machines, imaging computers, and Windows 11.
- Experience in troubleshooting hardware and software issues, coordinating with vendors, and replacing or upgrading equipment/machinery.
- Hands-on Windows 11 experience is mandatory.
Nice To Haves
- High School or bachelor’s degree is preferred.
- Prior experience in the pharmaceutical industry is preferred.
- Familiarity with advanced laboratory instruments and technical support in a complex environment is preferred.
- Experience with ServiceNow, Jira, asset tracking, and documentation management is highly desirable.
Responsibilities
- Support Windows Upgrade and Asset Management projects.
- Install, configure, and troubleshoot server and non-desktop computer hardware, software, systems, and resources in a data center or centralized network setting.
- Maintain access control, data integrity, and file system security.
- Monitor, track, and record system performance and utilization metrics.
- Communicate technical information to both technical and non-technical personnel.
- Recommend process, hardware, and software solutions to improve efficiency.
- Participate in IT and infrastructure projects.
- Perform routine, room-by-room hardware inventories using modern scanning tools.
- Produce status reports and follow up on exceptions with partners across IT and facilities.
- Keep asset data up to date in internal systems and reconcile differences.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
