Lab Computing Analyst
About The Position
Applies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations. Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting. Maintains access control, data integrity and file system security for the computer/data center environment. Monitors, tracks and records system performance and utilization metrics. Communicates highly technical information to both technical and nontechnical personnel. Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency. May participate in development of information technology and infrastructure projects. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions. The resource will support two key projects: Windows Upgrade and Asset Management.
Requirements
- High degree of Windows 11 (LTS, Pro, and Enterprise) knowledge and experience.
- Expertise building and configuring Windows 11 manually.
- Experience working on laboratory instruments and software.
- Expertise with hardware installation, configuration, and troubleshooting.
- SCCM Experience.
- Independent, “in the field,” capabilities working directly with researchers and vendors.
- Working knowledge of ServiceNow and JIRA.
- Perform routine, room-by-room hardware inventories using modern scanning tools.
- Familiarity with inventory scanners or RFID-based tooling.
- Hands-on experience with Windows upgrade projects, including upgrading machines, imaging computers, and Windows 11.
- Experience in troubleshooting hardware and software issues.
- Hands-on Windows 11 experience is mandatory.
Nice To Haves
- Familiarity with advanced laboratory instruments and technical support in a complex environment is preferred.
- Experience with ServiceNow, Jira, asset tracking, and documentation management is highly desirable.
- Prior experience in the pharmaceutical industry is preferred; however, candidates from other industries with strong relevant advanced experience will also be considered.
- 5+ years of relevant experience is preferred.
- High School or bachelor’s degree is preferred but not mandatory.
Responsibilities
- Install, configure, and troubleshoot server and non-desktop computer hardware, software, systems, and other resources in a data center or centralized computer network setting.
- Maintain access control, data integrity, and file system security for the computer/data center environment.
- Monitor, track, and record system performance and utilization metrics.
- Communicate highly technical information to both technical and nontechnical personnel.
- Recommend process, hardware, and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency.
- Participate in the development of information technology and infrastructure projects.
- Perform routine, room-by-room hardware inventories using modern scanning tools.
- Produce status reports and follow up on exceptions with partners across IT and facilities.
- Keep asset data up to date in internal systems and reconcile differences between them.
- Upgrade, configure, and troubleshoot Windows 11 (LTS, Pro, and Enterprise).
- Build and configure Windows 11 manually.
- Ensure 3rd party cards and peripherals (cameras, printers, scanners, etc.) are working post-upgrade.
- Run SCCM packages and assist with issue investigation.
- Coordinate and complete upgrade activities with researchers and vendors.
- Maintain tickets and document knowledge using ServiceNow and JIRA.
- Coordinate with vendors and replace or upgrade equipment/machinery.
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
