Lab Clerical Support Specialist- Full time-Days

Trinity Health•Dubuque, IA

17h•Onsite

About The Position

MercyOne Dubuque is seeking a Lab Clerical Support Specialist to join their team. This role is responsible for providing excellent customer service to outpatients, visitors, hospital staff, and healthcare providers. Key duties include handling phone calls, processing patient data and payments, managing test orders and results, processing insurance payments, and maintaining laboratory records. The specialist will be the first point of contact for clients, patients, and payers, requiring strong customer service and communication skills. Responsibilities also include obtaining and validating patient billing and insurance information, ensuring timely distribution of laboratory reports and invoices, and managing incoming communications. The role requires adherence to all laboratory and hospital policies, safety, and infection control practices, as well as maintaining a neat and orderly workplace. The specialist must be able to organize, prioritize, and execute daily workflow independently and collaboratively, taking ownership of tasks until resolution. They will also follow procedures for collecting, recording, and posting patient payments and maintain confidentiality in accordance with HIPAA and laboratory policy. Additional duties include reconciling billing errors, submitting claims, monitoring claims and denials, and managing bad debt.

Requirements

High School Diploma or GED required.
Proficient keyboard skills and basic understanding of computers and software required.

Nice To Haves

Training in medical billing and insurance preferred.
Understanding of commonly used medical terminology preferred.

Responsibilities

Performing excellent customer service to outpatients, visitors, hospital staff and healthcare providers and their office staff in a quick, efficient manner.
Handling phone calls, processing patient data and payments, placing test orders/results, processing insurance payments, and maintaining laboratory records.
Demonstrating a high level of customer service & communication skills as the first contact with clients, patients, and payers either on the phone or face-to-face.
Answering incoming calls in a pleasant, professional manner and resolving caller's request if possible. Routing other calls to the appropriate staff member or department.
Obtaining, validating and accurately entering patient billing and insurance information for both client and account billing, including Medical Necessity checks, obtaining Advanced Beneficiary Notices of Non-Coverage, and contacting providers in a professional and courteous manner to obtain missing billing information.
Ensuring timely distribution and routing of all laboratory reports, daily notifications, client invoices, and patient statements.
Ensuring all incoming communications, including departmental mailings, postal mail, email, and faxes, are acted upon in a timely manner.
Adhering to all Laboratory and Hospital Policies & Procedures. Observing all safety and infection control practices where indicated. Maintaining a neat and orderly workplace.
Demonstrating the ability to organize, prioritize, execute and follow up on daily workflow, both independently and with co-workers. All tasks are owned by the individual until resolution, or another person accepts ownership. Assisting others as time and workload permit.
Following established policies and procedures for the accurate collection, recording, transporting, and posting of cash receipts and other forms of patient payments.
Maintaining confidentiality with all information consistent with HIPAA and laboratory policy.
Reconciling billing errors, submitting claims manually or electronically to payers, monitoring claims, process denials, and monitor bad debt.