Lab Automation Applications Specialist - St. Louis, MO or Chicago,IL
About The Position
As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. JOB SUMMARY: The Lab Automation Application Specialist is responsible for the implementation of project deliverables related to BD Kiestra™ Lab Automation product. Areas of work include, but are not limited to: pre-installation site planning, customer change management, support LIS connectivity, implementation support, and customer training. The LAAS will collaborate with the Lab Automation Project Manager, Sales, Service, and other members of the Clinical Solutions team to execute a comprehensive project plan. This position is key to the success of the Lab Automation strategy and is required to drive a high level of coordination between the Sales, Projects/Applications, Service and Customer teams to ensure a smooth implementation at the customer site. The role focusses on bringing together the 3 areas of: Technical system implementation, Human Change management and Optimization of Lab Processes, in order to implement the Lab Automation products.
Requirements
- Knowledge of the Microbiology laboratories processes and techniques
- Continuous improvement skills (Lean/six sigma)
- Demonstrated leadership, motivational and organizational skills with a proven track record of accomplishments in cross-functional projects/teams/programs
- Demonstrated effective interpersonal skills; including effective internal and external communications and crisis/conflict resolution skills
- Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations
- Excellent Communication and Presentation Skills
- Willing and able to travel up to 75%
- BS/BA Degree required, preferably in (Bio) Medical field
- Experience in hospital setting: supporting and troubleshooting Instrumentation and/or Laboratory Information Systems.
- Minimum 2 years’ experience in Technical, Clinical Training or Education environment
Nice To Haves
- Training in "Train-the-Trainer" methods, instructional design / development, adult educational methods desirable
Responsibilities
- Configure Lab Automation products to work optimally with the lab work processes
- Train end-users in usage of the Lab Automation products
- Provide on-site support during validation and go-live project phase
- Execution of several Change Management workshops to engage the product end-users
- Lead implementation of LIS connectivity
- Participate in regular internal and external project team meetings
- Transfer product ownership to customer team
- Provide Second Level support for the Lab Automation instruments during product lifecycle
- Leading of standalone instrumentation implementation projects
- Support the Project Managers in the development of project plans and project schedules
- Regularly update the project team on the status of implementation tasks
- Identify implementation risks and communicate these to the Project Manager
- Troubleshoot and rectify minor Lab Automation product issues
- Assist in training new BD associates in operation of the instruments
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
