Lab Assistant - White Plains, NY

Sonic Healthcare USA•White Plains, NY

2d•$20 - $25•Onsite

About The Position

The Client Services position will serve as a point of contact between the laboratory and our clients. The individual will typically respond to client representative’s calls, coordinate specimen pickups and/or re-route calls to its corresponding department. The individual will work under the general supervision of the department supervisor and lab manager. This position will have 50% lab responsibilities & 50% Client Services responsibilities.

Requirements

2+ years of experience working in client services
Full comprehension of office management systems and procedures
Excellent organizational and time-management skills
Outstanding oral and written communication competencies
Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude are essential
Discretion and confidentiality
English, demonstrate professional verbal and written communication skill
Basic math skills.
Microsoft Office 2010/2013/2016, Office 365

Responsibilities

Act as the point of contact between the laboratory and clients
Assist in all administrative functions of the laboratory
Undertake the tasks of receiving calls, routing correspondence, and scheduling specimen pickup with FedEx or private couriers
Handle client and laboratory requests and queries appropriately
Accession daily samples
Forward all samples to their respective departments and send-out facilities.
Develop and carry out an efficient filing system
Assist with coverage of other administrative tasks
Maintain a positive, achievement-oriented attitude and influence others to do the same
Other duties as directed by the supervisor and/or department’s manager