Lab Assistant Supervisor

Gateway Regional Medical Center•Granite City, IL

1d•$20 - $31•Onsite

About The Position

At Gateway Regional Medical Center, our people are at the center of everything we do. We are committed to providing compassionate, high-quality healthcare to our community while creating a culture built on respect, integrity, teamwork, and excellence. We are seeking an experienced and motivated Patient Service Supervisor to join our Laboratory team. This is an exciting opportunity for a skilled phlebotomy professional with strong organizational and leadership abilities who enjoys supporting both patients and team members. As Patient Service Supervisor, you will play an important role in ensuring a positive patient experience while overseeing the daily operations of our patient service team and specimen processing activities.

Requirements

High school diploma or equivalent
Successful completion of an accredited phlebotomy program
Current Basic Life Support (BLS) certification through the American Heart Association or American Red Cross
Minimum of three (3) years of phlebotomy experience demonstrating the knowledge, skills, and abilities required for the position
Prior scheduling and inventory management experience

Nice To Haves

Associate degree in Applied Sciences or a related field
Certification in venipuncture through the American Society for Clinical Pathology (ASCP) or equivalent accrediting agency
Two (2) years of experience working in a hospital environment
Previous supervisory or leadership experience

Responsibilities

Provide oversight of patient service staff and daily workflow
Provide oversight of patient service and external customer satisfaction
Provide oversight of specimen collection and processing operations
Provide oversight of scheduling and staffing needs
Provide oversight of inventory management and supply availability
Provide oversight of department processes that support efficient, high-quality patient care
Provide oversight of team performance, communication, and adherence to established procedures
Serve as an important connection between the patient service team and the broader Laboratory department, helping ensure that patients receive professional, compassionate service and that laboratory operations run smoothly.