Lab Access Specialist - PRN (1p-9:30p) - North Fulton

Wellstar Health System•Roswell, GA

10d

About The Position

Under the management of the Lab Manager or designee, the Lab Access Specialist performs technical and non-technical duties within the Laboratory. Duties include registering patients and entering laboratory test orders in the WellStar Hospital Information System (HIS) Patient Care system; contacting physicians about order issues; resolving customer service concerns; and notifying nurses and physicians of critical values while recording read-back information. Depending on the facility, the role may also include send-out duties. Additional work includes maintaining the standing order system in accordance with state regulations, assisting Patient Access Services with laboratory patient questions and pending logs, and staying current on HIS revisions and additions. The position requires calling physicians or nurses about notification and critical values within 30 minutes after results enter the Laboratory Information System queue. Staff record the person receiving the report, their title, and the call's time and date. If initial contact is unsuccessful, a message is left and a follow-up call is made 10–15 minutes later. All calls in the queue must be completed or handed off to a supervisor or designee before the employee leaves for the day. The specialist verifies patient demographics, registration, and physician office test orders; coordinates paperwork and specimen delivery with Laboratory and Pathology; enters laboratory orders, including standing orders and drop-off specimens; and partners with other departments to resolve workflow issues. Customer support duties include following AIDET standards, assisting physicians with testing questions, keeping work areas stocked and equipment operational, faxing eligible lab results according to policy, and assisting clinical laboratory or pathology staff as appropriate. If assigned send-out duties, the specialist prepares Meconium Drug Screens and Metabolic Screening tests for reference labs, scans reference-lab results into EPIC, charges out chain-of-custody drug screens, and contacts reference labs to follow up on problems. The employee also performs other assigned duties and complies with WellStar Health System policies, standards of work, and code of conduct.

Requirements

High school diploma or GED.
At least 1 year of previous computer skills experience.
Excellent customer service skills.
Good communication skills.
Efficient and accurate computer skills.
Ability to maintain a professional demeanor under stressful conditions.
Multitasking and organizational skills.
Ability to maintain composure in difficult situations.

Nice To Haves

At least 1 year of customer service experience in a health care environment.

Responsibilities

Call physicians or nurses with notification and critical values within 30 minutes of results entering the Laboratory Information System queue, record read-back details, make follow-up calls when needed, and complete or hand off all queued calls before leaving.
Register patients whose specimens are received from physician offices and verify patient demographics, registration, and test orders in the HIS Patient Care system.
Coordinate with Laboratory and Pathology to ensure paperwork is completed and delivered appropriately and that orders and specimens are delivered.
Enter laboratory test orders, including standing orders and drop-off specimens, and partner with other departments to resolve workflow issues.
Assist physicians with patient-testing questions and resolve customer service issues while complying with AIDET standards.
Keep work areas stocked and verify equipment is operational.
Fax lab results as requested, following policy regarding which reports may be faxed.
Assist clinical laboratory and pathology staff with appropriate requests, such as filing, checking tops for correct information, and entering patient demographics into the Pathology Information System.
When designated by the facility, prepare Meconium Drug Screens and Metabolic Screening tests for reference-lab send-out, scan reference-lab results into EPIC, charge out chain-of-custody drug screens, and contact reference labs about problems.
Maintain the standing order system in accordance with state regulations, assist Patient Access Services with lab patient questions and pending logs, and stay current on HIS revisions and additions.
Perform other duties as assigned and comply with WellStar Health System policies, standards of work, and code of conduct.