L3 Network Support Engineer (Remote - US Only)

FusionTek

3d•$85,000 - $95,000•Remote

About The Position

FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses. As we continue to expand our services, we are eager to find a Tier 3 Support Engineer who embodies our core values: Teamwork, Growth Mindset, Integrity, and Ownership. In this fully remote position, you will be the backbone of our advanced support team. You will delve into intricate networking environments, enhance infrastructure performance, and assist clients in overcoming critical IT challenges. If you have a strong passion for networking, routing, and switching, and excel in a fast-paced, dynamic MSP setting, we want you to join our team.

Requirements

3–5+ years of hands‑on networking + advanced IT support, ideally within a Managed Service Provider (MSP) environment.
Must reside in Continental United States
Time Zone Requirement: Must reside in the Central or Pacific Time Zone (CST/PST)
CompTIA Network+ (Required)
Strong, practical experience with routing & switching, LAN/WAN, VLANs, VPNs, and firewall management. (e.g., Fortinet, SonicWall, Cisco, or Meraki)
Demonstrated ability to recover client data during outages and manage high‑pressure DR scenarios.
Deep knowledge of Windows Server, Active Directory, Office/Microsoft 365, and virtualization (VMware / Hyper‑V)
Working knowledge of Microsoft Azure and/or AWS
Proven ability to work independently in a 100% remote environment
Strong communication, time management, and proactive collaboration skills
Ability to explain complex technical concepts to non‑technical users with clarity and empathy
Exceptional written and verbal communication

Nice To Haves

Cisco CCNA or equivalent (Preferred, or earned within 6 months of hire)
CompTIA Security+
Fortinet NSE4+
SonicWall SNSA
Microsoft Azure Administrator (AZ‑104) or Microsoft 365 Administrator Expert (MS‑102)
Experience with Datto Networking (APs, switches) is a major advantage.
Hands‑on experience with Datto BCDR, Veeam, or Barracuda is a strong plus

Responsibilities

Act as the Ultimate Escalation Point: Serve as the senior technical resource for Level 1 and Level 2 help-desk technicians, resolving complex tickets efficiently and mentoring junior staff.
Advanced Network Management: Troubleshoot, configure, and manage complex routing, switching, LAN, and WAN environments for a diverse portfolio of clients.
Infrastructure Troubleshooting: Diagnose and resolve high-level system, server, and network outages, ensuring maximum up-time and minimal business disruption.
Strategic Implementation: Assist in deploying, migrating, and upgrading client infrastructure, specifically focusing on networking hardware (firewalls, routers, switches) and cloud integrations.
Documentation & Best Practices: Maintain impeccable documentation of client networks, configurations, and standard operating procedures (SOPs) to streamline future troubleshooting.

Benefits

Competitive salary: $85k - $95k/year
Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics. (That's potentially another $13,600 - $15,200 annually)
100% remote position across all 50 states (Central or Pacific Time Zones required)
Medical, Dental, and Vision coverage
401(k) plan with 4% company matching and immediate vesting
Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications
Monthly cell phone stipend to support your connectivity needs
Team culture: Fun events and opportunities to connect with colleagues

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