L3 Cloud Services Engineer

Align Communications•Phoenix, AZ

3d•Remote

About The Position

Align is seeking a skilled and motivated L3 Cloud Services Engineer to join its expanding Managed Services team. The role focuses on administration, implementation, and ongoing support of Microsoft-based infrastructure, particularly Office 365, Microsoft 365, Microsoft Entra ID (Azure AD), and distributed systems. The engineer will serve as a Level 3 escalation resource for the IT Service Desk, collaborate with Cloud Engineers and Architects, support client onboarding, provide VIP support and training, and help maintain stable and secure IT environments. The role is remote, with hybrid work as needed, and is currently open to candidates residing in Utah or Arizona. The engineer must participate in a rotational on-call schedule that includes overnights and weekends. This is a full-time position offering a competitive salary, full benefits, paid training, and performance-based bonuses.

Requirements

5–8+ years of experience in Microsoft Windows-based systems administration and support.
Strong knowledge of Windows Server, Active Directory, Group Policies, DNS, DHCP, and IIS.
Hands-on experience managing and troubleshooting Office 365 and Azure AD.
Experience with Azure AD Connect, hybrid environments, and access management.
Proficiency with Exchange Online, including mail flow rules and retention policies.
Working knowledge of Microsoft Cloud App Security, including alert response and configuration.
Familiarity with configuring and managing endpoints via Microsoft Intune and JAMF.
Experience with multi-site Active Directory environments.
Exposure to diverse hardware platforms such as Cisco, Dell, IBM, HP, and blade servers.
Solid understanding of core networking concepts and services, including TCP/IP, DHCP/DNS, and IIS.
Experience with file-sharing technologies such as Azure Storage Accounts, Azure File shares, and DFS.
Experience deploying and configuring Azure Virtual Desktop.
Excellent communication skills and ability to explain complex technical concepts to various business units.
Self-motivated, with a willingness to go the extra mile.
Ability to participate in a rotational on-call schedule that includes overnights and weekends.
Candidates must reside in Utah or Arizona.

Nice To Haves

Knowledge of security policies, compliance standards, and server-hardening best practices.
Background documenting builds, configurations, and support processes.
Microsoft certifications such as Azure Administrative Associate, AZ-104, Azure Solutions Architect, or AZ-305.

Responsibilities

Provide advanced administration and support for Office 365, Microsoft 365, and Entra ID (Azure AD).
Serve as a Level 3 escalation for the IT Service Desk and resolve complex technical issues.
Collaborate with Cloud Engineers and Architects to support and improve cloud infrastructure.
Administer Windows Server environments (2019, 2022, and 2025).
Deploy and manage Azure Virtual Desktop environments.
Troubleshoot and manage Azure MFA, Conditional Access policies, and Exchange Online configurations.
Assist with client onboarding, including technical assessments and new client training.
Maintain accurate and thorough documentation of systems, procedures, and policies.
Address post-project support tickets escalated by Level 2 and Level 3 operations teams.
Maintain infrastructure integrity through proactive maintenance and compliance efforts.
Lead or assist with client disaster recovery tests and related documentation.

Benefits

Comprehensive medical, dental, and vision coverage.
Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
401(k) plan with a dollar-for-dollar company match at 3%, up to an annual maximum of $5,000.
Complimentary ClassPass membership.
Generous paid time off (PTO).
Company-paid holidays.
Cellphone reimbursement program.
Floating holiday.
Pre-tax commuter benefits, where applicable.
Employee wellness programs, events, and team-building activities.
Employee referral program.
Paid training.
Performance-based bonuses.