L2 Support Engineer – Solumina

American IT Systems • Houston, TX

4d • Onsite

About The Position

The Solumina L2 Support Specialist will focus on operational support and system sustainment activities for existing Solumina implementations. This role ensures system stability, manages upgrades, and resolves operational issues to maintain high availability and performance. Unlike implementation-focused roles, this position emphasizes post-deployment support, configuration management, and continuous improvement.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 5–7 years of experience in application support or L2 roles for enterprise systems (MES, ERP, PLM preferred).
• Strong knowledge of SQL, data analysis, and system integrations.
• Familiarity with version control, release management, and configuration tools.
• Excellent troubleshooting and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Strong communication and documentation skills.

Nice To Haves

• Exposure to Solumina or similar MES platforms.
• Understanding of ITIL processes for incident, problem, and change management.
• Experience with scripting or automation for system maintenance.
• Knowledge of manufacturing or aerospace industry processes is a plus.

Responsibilities

• Maintain and update system configurations in alignment with business requirements and compliance standards.
• Perform data analysis, troubleshoot database issues, and support integrations between Solumina and other enterprise systems.
• Address user issues, provide guidance for system usage, and ensure smooth day-to-day operations.
• Plan, coordinate, and execute upgrades, patches, and release deployments with minimal disruption.
• Investigate and resolve L2-level incidents, escalating to L3 or vendor support when necessary.
• Track system health, identify bottlenecks, and implement corrective actions.
• Maintain detailed documentation for configurations, processes, and troubleshooting guides.
• Work closely with internal teams and vendors (including iBase-t) for escalations and enhancements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level