L2/L3 Support Engineer — Office Move & Day -to -Day Support (Contract)

Zazz It Solutions • New York, NY

9d • Onsite

About The Position

We are seeking an experienced L2/L3 Support Engineer to provide on-site support for a client in NYC. The role has two components: (1) day-to-day end-user and infrastructure support, and (2) hands-on facilitation of an office move, including meticulous labeling of all network and server equipment and creation of a complete network diagram and port mapping to support relocation. The client maintains rigorous security compliance requirements that must be upheld at all times.

Requirements

• Proven experience in networking, firewalls, switching, and server administration
• Strong written and verbal communication; disciplined documentation habits
• Ability to lift 50–75 lbs
• Comfortable working on a ladder
• Hands-on competency terminating network cabling (RJ45 and keystone jacks)
• Punctual, reliable, and security-driven
• Able to work autonomously while remaining coachable and managed by the MSP team

Nice To Haves

• Experience with ISO 27001 and NIST frameworks
• Low-voltage wiring experience
• PoE deployment experience
• Fiber optics and SFP module experience

Responsibilities

• Provide L2/L3 day-to-day support for end users and infrastructure
• Inventory and diligently label all switches, servers, NAS devices, firewalls, and other appliances ahead of the office move
• Create accurate network diagrams and port/cable mappings to facilitate teardown and reinstallation
• Assist with physical decommissioning, transport prep, and reinstallation of equipment
• Terminate and test network cabling (RJ45 and keystone) as needed
• Document all work clearly and consistently
• Operate within client security and compliance policies without exception
• Coordinate with and take direction from the MSP team while working autonomously on-site

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed