L2 Field Systems Engineer
About The Position
We are seeking an experienced MSP Field Systems Engineer - Level 2 who combines strong technical troubleshooting skills with exceptional client service and communication. This is a field-focused position supporting client locations throughout New Jersey and New York City. The engineer may be primarily assigned to one client environment based on current business needs but will remain part of Exigent's broader service delivery team and may support additional clients, projects, or locations as priorities change. The role includes a combination of on-site and remote support across endpoints, servers, networks, Microsoft 365, cloud services, and security technologies. The ideal candidate is organized, adaptable, technically capable, and comfortable serving as the visible face of Exigent at client locations. MSP experience is required.
Requirements
- Excellent communication and relationship-building skills
- A calm, professional presence with clients, executives, end users, vendors, and internal teams
- Strong organizational habits, attention to detail, and reliable follow-through
- High ownership mentality; you see problems through resolution or structured escalation
- Ability to work independently while remaining closely coordinated with the broader service team
- Adaptability and sound judgment when balancing simple requests, complex escalations, and changing priorities
- Consistent, accurate ticket documentation and time entry
- Willingness to continuously learn, train, and pursue relevant certifications
- Ability to travel regularly to client sites throughout New Jersey and New York City
- Availability for standard hours (8:30am-5:30pm) plus occasional after-hours work
- 5+ years of professional IT support experience, including at least 3 years supporting multiple client environments within an MSP, VAR, or IT consulting organization
- Strong experience supporting Windows Desktop and Windows Server environments
- Administration and troubleshooting experience with Microsoft 365, Active Directory, email, collaboration, identity, and cloud services
- Experience supporting macOS in business environments
- Practical knowledge of business networks, including switches, firewalls, wireless networks, VPNs, VLANs, DNS, DHCP, and internet connectivity
- Experience with virtualization, backup and recovery technologies, server hardware, and storage
- Working knowledge of modern endpoint, identity, email, and cybersecurity technologies
- Experience using ticketing/PSA and remote monitoring and management platforms
- Strong troubleshooting, documentation, communication, and escalation skills
Nice To Haves
- ConnectWise Manage or a similar ticketing/PSA platform
- Remote Monitoring & Management platforms such as Automate, NinjaOne, or Kaseya
- Experience supporting a primary client environment while remaining accountable to MSP standards and processes
- Relevant Microsoft, networking, cloud, or security certifications
Responsibilities
- Provide on-site and remote support for desktops, laptops, servers, networks, Microsoft 365, cloud services, and security technologies
- Serve as a trusted technical presence at client locations, with the potential to be primarily assigned to one client while supporting others as business needs evolve
- Troubleshoot issues ranging from end-user requests to more complex server, network, cloud, and infrastructure incidents
- Own assigned tickets through resolution or appropriate escalation, including communication, documentation, coordination, and follow-up
- Perform hands-on field engineering work, including equipment installation and replacement, deployments, connectivity troubleshooting, and site-related technical support
- Assist with client onboarding, technology refreshes, migrations, infrastructure upgrades, and other project work
- Collaborate with internal engineers, project teams, client stakeholders, and third-party vendors
- Maintain accurate ticket notes, client documentation, inventories, and configuration records
- Follow established security, change-management, escalation, and service delivery processes
- Participate in a rotating after-hours on-call schedule
- Represent Exigent professionally and create a positive client experience
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
