L2 Field Engineer

Indigo TG • Suite 730, IL

1d

About The Position

The L2 Field Engineer leads field-based deployment and maintenance activities, using advanced technical knowledge to resolve complex issues, coordinate work and support junior engineers. The role combines hands-on technical delivery with field supervision, mentoring and continuous improvement to ensure high-quality service and compliance with engineering best practices. It supports Indigo customers across project and maintenance environments, including telecoms infrastructure installation, testing, commissioning and fault resolution. The position is primarily home-based and reactive, with flexibility to work across changing environments and locations. Out-of-hours on-call cover is required as part of an agreed rota.

Requirements

• Qualified and highly experienced in physically building telecoms infrastructure from plans to defined quality requirements.
• Extensive experience in network commissioning, testing and fault finding, with the ability to provide technical leadership, mentoring and input into technical designs and issues.
• Hands-on experience with transmission systems, including PDH, SDH, DWDM and optical technologies.
• Experience with structured cabling, including fibre-optic cabling installation and maintenance to technical standards.
• Hands-on IP WAN/LAN networking and VoIP experience, including testing at 10/100/1000 Mbps, 10G, 40G and 100G.
• Experience with voice, data and IP services/networks across public and private sector environments.
• Experience with support systems, including AC/DC power, TSC and BMS systems.
• Experience installing, maintaining and commissioning Ciena, Infinera, Nokia, Juniper and Cisco equipment, with strong knowledge of networking, optical transmission systems and IP.
• Proven customer-facing experience in similar technical environments and the ability to work under pressure and influence others positively.
• Excellent written and verbal communication skills and strong report-writing ability.
• Proficiency in Microsoft Office 365.
• Full, valid driving licence.
• Flexibility to work across changing environments and locations and provide out-of-hours on-call cover on an agreed rota.

Responsibilities

• Provide first-line maintenance, installation and commissioning support across Indigo’s customer base in project and maintenance environments.
• Respond to interventions and assigned faults promptly, taking ownership through resolution and meeting SLAs and KPIs.
• Find and diagnose complex technical faults using appropriate test equipment and procedures, including OTDR, Ethernet and OSA testing, and follow instructions from Indigo or customer NOCs.
• Install and commission telecoms infrastructure, including rack and stack, fibre and copper cabling, cable termination, labelling, testing, and AC/DC connectivity to required standards.
• Test and measure cable and fibre runs and support network commissioning across complex technologies and environments.
• Provide technical leadership to engineers through field supervision, hands-on coaching, workshops and mentoring.
• Lead designated projects as Lead Engineer, act as the technical escalation point, coordinate field activities and support Project Managers as required.
• Define, implement and audit field installation quality standards, managing rectification and continuous improvement activities.
• Manage Risk Assessment Method Statement documentation and, where required, perform, manage and record HSE and SVSA inspections.
• Update key stakeholders on intervention progress, site issues and team performance, escalating concerns as needed.
• Produce accurate project documentation and complete required paperwork within agreed SLAs.
• Support Service Partner programmes and provide KPI-based performance feedback on deployment teams.
• Maintain effective relationships with customers, colleagues and partners, representing Indigo professionally.
• Comply with company and local standards, procedures and protocols, maintaining high standards of health and safety, engineering quality and professional conduct.
• Adapt to changing business requirements and undertake other duties as required.

Benefits

• The company is an Investors in People Gold accredited employer and is committed to investing in employee growth and development.
• Reasonable adjustments are available during the recruitment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed