L1 Hardware Support Technician

Venture Computers of Canada Inc.•Markham, ON

1d•Hybrid

About The Position

Venture is a growing IT managed service provider that provides end-to-end managed IT services for corporate clients. Our mission is to empower businesses by providing seamless IT. With over 35 years of market experience, we've partnered with clients to customize IT solutions in financial, legal, advisory, and manufacturing industries. It's an exciting time at Venture as we are expanding and rebranding. If your ideal workplace is a small office with a tightly knit group of co-workers we encourage you to apply. We're currently looking for an L1 Hardware Support Technician to join our team! This opportunity is ideal if you're someone who wants to grow your career as an IT expert, enjoys geeking out on the latest tech hardware/software releases, and are passionate about helping others.

Requirements

1+ years of experience in a hardware technician role diagnosing and repairing hardware issues in PC and Apple devices
Support knowledge of PC hardware, Microsoft operating systems and knowledge of standard business software such as Office 365 and VPN applications
Support knowledge of printer hardware and printer related software such as printer drivers
Support knowledge of iOS and MacOS devices, as well as iOS/MacOS troubleshooting
Strong client service skills – communication and problem solving
Ability to work with non-technical users - simplifying complex information
Ability to multi-task, prioritize and manage time effectively
Ability to lift heavy objects up to 50 lbs.
Valid Driver’s license is required

Nice To Haves

Knowledge and experience performing PCB repairs is considered an asset

Responsibilities

Diagnosing and resolving tickets within client service level agreement time frame
Diagnosing and replacing major hardware components for standard Windows and Apple devices
Maintaining all required Apple & Lenovo certifications and training programs
Configuring and customizing Windows and Mac setups for clients
Performing the above functions onsite at client sites and in-lab at Venture’s office
Managing communication between vendors and other third-parties as required
Documenting ticket progress and resolution notes for client billing or review
Acting as the liaison between the account and technical team to clients when required
Meeting client service level agreement targets while maintaining a high level of client service
Supporting technician and account teams to ensure client satisfaction
Working with the team lead to identify opportunities to improve our hardware repair team
Performing other tasks, based on management requirements