L&I Workers' Compensation Adjudicator 2/ Claim Manager Apprentice

State of Washington•Thurston County – Tumwater, WA

24d•Hybrid

About The Position

Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability. Please Note: L&I has been very diligent in working to remain competitive with other wages and the increased cost of living. The salary posted will receive a 2 % general wage increase will be effective 7/1/2026. Please Note: This recruitment is being used to fill multiple permanent positions. Please Note: This position requires in office training for the first 11 months. (Office location is Tumwater, WA) Job Highlights Join our Workers’ Compensation Adjudicator 2 Apprenticeship program! We have several opportunities for you to join our apprentice classes starting August 17, 2026. Apply now! You have an opportunity to make a difference. Are you interested in being a part of something big? To help injured workers heal and return to work? Make workplaces safe? To help honest workers, businesses and providers by cracking down on the dishonest ones? Come start your career at Labor & Industries! ¡Los trabajadores que hablan español necesitan su ayuda! Las posiciones español bilingüe ganan un 5% adicional de salario. Your future career at Labor & Industries starts here: 22-month apprenticeship program, which includes an initial intensive classroom training period. Options for Hybrid Telework after classroom training (around 11 months). A personal coach/mentor assigned to you. Alignment with a team of experienced Claim Managers. Medical, legal and vocational professionals to assist you. Journey-level certification upon successful completion. Salary Information: $4,586.00 monthly beginning salary (87% of 50G for non-bilingual positions) $4,744.00 after six months (90% of 50G) $4,902.00 after ten months (93% of 50G) $5,271.00 after 22-months (100% of 50G Journey Level) 5% Annual Periodic Increase after completion of apprenticeship program up to $6,107.00 Additional Salary Information: Spanish Bilingual jobs include a 5% salary increase for dual language responsibilities. If hired as bilingual, our top applicant will be required to pass an assessment of your ability to write and speak Spanish fluently. We do not use translating software. Permanent state employees who come into the program at or above 50G will be offered 100% 50G ($5,271). Permanent state employees who come into the program between 87% and 99% of 50G will retain their current salary until they naturally progress in accordance with standards of apprenticeship. All others will be placed at 87% of 50G, until they naturally progress in accordance with standards of apprenticeship. If accepted into this apprenticeship program, you may qualify for an apprenticeship stipend through your GI bill. The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washington's workers. We help employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the state's workers' compensation system, we are similar to a large insurance company, providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness. Our rules and enforcement programs also help ensure workers are paid what they are owed, that children's and teens' work hours are limited, and that consumers are protected from unsound business practices. Insurance Services is the largest division within the agency and administers one of the premier workers’ compensation organizations in the nation serving over 3.8 million employees working for 260,000 employers.

Requirements

One year of experience working with insurance claims within Labor and Industries or in claims/insurance adjusting, claims investigations, paramedical occupations, disability management, claims risk management/loss control, medical billing or paralegal services with experience in personal injury or medical insurance, or related fields.
OR Bachelor's degree OR Equivalent education/experience.
Ability and skill to keyboard at a minimum of 40 words per minute, accounting for errors, with a 5-minute typing test.
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.
Possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
Able to provide proof of identity and eligibility to work in the United States consistent with the requirements of the I-9 form on the first day of employment.

Nice To Haves

Spanish bilingual skills (earn an additional 5% salary increase).

Responsibilities

Adjudicate and manage workers' compensation claims by authorizing or denying medical, vocational and monetary benefits and ensuring statutory time limits are met.
Perform duties while having work checked for quality and accuracy.
Work in a challenging, ever-changing environment.
Work with people needing help.
Answer a high volume of phone calls in a customer-focused environment.
Research and interpret facts, apply rules, policies and laws fairly and objectively.
Respond to difficult and sensitive situations with a strong sense of empathy and compassion.
Perform multiple tasks under tight deadlines without sacrificing quality or accuracy.
Be on time and present 40 hours per week.