L&I Program Coordinator-Bilingual (Spanish)

State of Washington • Thurston County – Tumwater, WA

1d • Hybrid

About The Position

This position contributes to the state's economic well-being by supporting the claims units and claim managers with timely processing of claims travel for bilingual workers for both IME (Independent Medical Examination) and non-IME appointments. This position will also work in a multifunctional capacity and assist with scheduling IME appointments for bilingual injured workers. This position acts as a liaison between the support units travel coordination and the IME scheduling to ensure that the needs of our Spanish bilingual injured workers are met. This position contributes to L&I's mission of helping injured workers heal and return to work. This is a bilingual position, and you will need to fluently speak, read, and write in English and Spanish. The assigned duty station for this position is Tumwater, Washington. For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer. The selected incumbent will be required to be in office for training. After the selected incumbent has demonstrated proficiency and met the training requirements there will be a telework option. The incumbent in this position will be required to be in office a minimum of 1 day per week after the training requirements have been met.

Requirements

• High school graduation or equivalent AND Two years of experience in the program specialty (this could include demonstrated skill in customer service, conflict resolution, attention to details, and bilingual skills) OR Equivalent education/experience
• Ability and skill to keyboard at a minimum of 40 words per minute, accounting for errors, with a 5-minute typing test.
• The ability to fluently speak, read, and write in English and Spanish.

Nice To Haves

• Spreadsheet Skills – Level 1: Use spreadsheet software such as Microsoft Excel to create, modify, print and format spreadsheets, find and replace data and work with basic formulas and functions. Use templates, styles, AutoFormats, and multiple worksheets.
• Six (6) months experience in a call center environment.
• Demonstrated research and problem-solving skills.
• Excellent communication skills; verbal, written and presentation.
• Demonstrated attention to detail.
• Be able to access and move between multiple computer programs; databases, word processing, imaging systems, and Internet to enter and update information.
• Working knowledge of Title 51, Claims Administration policies, practices and work standards.
• Working knowledge of claims operation systems including LINIIS and ORION.

Responsibilities

• Correspond in English and Spanish with workers, employers, third party administrators, health care providers, and attorneys.
• In collaboration with Claims Managers, ensure workers are able to get appropriate transportation for medical care.
• Coordinate all aspects of travel arrangements.
• Communicate directly with workers, legal representatives, and medical providers in English and in Spanish.
• Communicate verbally/electronically with claims adjudication staff.
• Review travel forms for accuracy.
• Maintain travel logbook and create and fax travel vouchers to contracted providers.
• Contact medical providers to arrange appointments when necessary and ensure the providers have necessary medical information.
• Reschedule and cancel Independent Medical Evaluations.
• Schedule travel accommodations for both English & Spanish-speaking injured workers when requested and when related to scheduled IME appointments.
• Create and mail IME appointment letters.
• Act as a liaison between injured workers, attorneys, employers, medical providers, and Claims Managers.
• Provide back up for co-workers, when a co-worker is unavailable.
• Perform other duties as assigned.

Benefits

• Employees with bilingual responsibilities receive a 5% increase in pay.
• State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career.
• one of the most competitive benefits packages in the nation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED