L&D Specialist

Acrisure•Jeffersonville, IN

6d•$65,000 - $70,000•Onsite

About The Position

The Learning and Development Business Partner (Operations) is responsible for delivering training programs and supporting learning resources for our operations team members, including teams responsible for client onboarding, payroll processing, service delivery, and customer support. This role also partners with business leaders to identify learning needs and deliver impactful solutions. Training includes, but is not limited to, new hire training and foundational skills, advanced technical skills, continued education, leadership development, etc. This role builds upon foundational training skills and demonstrates increasing independence in facilitation, content support, and consultative engagement. The L&D Business Partner role applies payroll expertise, learning methodologies, strategic thinking and collaboration skills to improve training effectiveness and support business outcomes, while continuing to refine facilitation, design, and evaluation capabilities.

Requirements

2-4 years of Payroll Service Bureau experience required
Experience delivering training, mentoring, or facilitating learning (formal or informal)
Demonstrated ability to apply payroll knowledge in training or knowledge transfer settings
Ability to independently facilitate standard training sessions and manage classroom or virtual delivery environments
Must be able to work onsite at the designated office location; this position is an in-office role.

Nice To Haves

2 years experience supporting multiple phases of the training lifecycle (analysis, design, delivery, evaluation)
Bachelor’s degree (or equivalent experience)
CPP certification
Apply Adult Learning Theory concepts to facilitate engaging and effective training sessions
Independently deliver training using approved materials while adapting delivery to diverse audiences
Manage time, pacing, and participant engagement across training sessions and initiatives
Support and conduct consultative discussions related to payroll systems, processes, and ancillary products with growing confidence
Apply company policies, procedures, and training standards to resolve a variety of training-related issues
Navigate required training and payroll systems with proficiency to support delivery, documentation, and reporting
Collaborate effectively with peers and stakeholders to support program improvements and knowledge transfer
Ability to work in a fast-paced environment
Experience delivering results and measurable outcomes

Responsibilities

Facilitate in-person new hire training and onboarding programs to ensure a consistent, engaging learning experience
Create, update, maintain, and contribute to training content, including reference materials, presentations, and learning aids
Partner with business stakeholders and leaders to identify learning needs and recommend appropriate solutions
Tailor training delivery to audience needs within established frameworks and guidelines
Participate in training analysis, evaluation, and follow-up activities to assess effectiveness and support business outcomes activities to assess effectiveness and support business outcomes
Collaborate with cross-functional stakeholders to ensure training content accuracy, relevance, and alignment with operational needs
Support onboarding, cross-training, and knowledge-sharing initiatives for peers and stakeholders initiatives for peers and stakeholders
Continue to build payroll, product, and training knowledge through ongoing learning and feedback