L&D Product Lead, AI

JLL•Chicago, CO

4d•Onsite

About The Position

As a key member of the global Learning & Development team, you will work closely with the Global Head of Sustainability and AI Learning, the AI Product Engagement team and wider Learning and Development stakeholders (i.e. design and delivery and project management team members). You will be responsible for the coordination and delivery of strategically important AI learning programs that drive company-wide engagement in JLL’s AI tools, and achieve the company’s ambitious AI training targets.

Requirements

Strategic thinking: able to combine industry, institutional and subject matter knowledge with input from key stakeholders to define, maintain and adapt the global AI learning strategy in alignment with the global AI engagement strategy.
Agile: open to and comfortable with change, combined with the ability to thrive in a fast paced and rapidly evolving environment.
Stakeholder management: skilled at listening and communicating in an effective manner; providing regular updates on progress against strategic agenda, including key accomplishments, challenges and support needed; managing expectations proactively to ensure stakeholder delight.
Relationship management: highly adept at initiating, developing, and maintaining positive relationships with a wide range of stakeholders across the business and beyond, ranging across all levels within the organization.
Subject matter expertise: bring a broad but detailed level of knowledge and understanding of the learning and development landscape with a particular focus on AI.
Impactful collaborator: lead by example to drive and inspire a team of learning specialists focused on delivering best in class and impact focused learning programming, that delivers against the ambitions of the AI learning and engagement strategies.
Communication: a highly engaging communicator who can translate complex subjects and communicate these in a manner that is digestible and understandable to a lay audience.
Needs analysis: use strong consulting skills to fully understand business needs and ensure L&D resources are focused on the right work / solutions.
Data-driven storytelling : leverage data to tell effective stories about progress or opportunities with respect to the strategic L&D roadmap; articulate the business impact of L&D’s work.
Facilitation & design: design engaging and impactful learning, if applicable (may include decks for in-person training, webinars, or e-learnings); Facilitate engaging training to accelerate skills and shift mindsets and behaviours across the business.
Strong PowerPoint, Word, Excel and SharePoint skills as well as relevant AI tools (i.e. Generative AI, Agentic AI and L&D specific AI tools)
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Execute and maintain JLL’s AI learning strategy in alignment with global AI learning goals.
Deliver on goals through coordination and collaboration with learning specialists responsible for delivering the portfolio of global learning programs.
Acting as an expert and staying abreast of rapidly changing global AI and AI learning trends, regulations, risks, and commercial opportunities to ensure these are reflected in learning programs and delivered to the entire enterprise.
Use creative and new ways of designing learning solutions as well as “tried and true” solutions like instructor-led training (ILT), digital learning, on-the-job learning & job aids, special project assignments and formal external study to meet learning needs, considering local cultural, language and other needs.
Support the Global Head of Sustainability and AI Learning to drive continuous improvement of the global AI learning program portfolio, to ensure provision of a tailored offering for different business lines, accounts, and teams with up to date, forward looking, business critical content and messaging.
Monitor adoption, delivery, and success measures along the way – using relationships, data and feedback to measure and report on impact and effectiveness.
Work with communication and marketing for collateral and promotion of AI learning product and programs.