KYC Testing and Production Enablement

TD Bank•Jacksonville, FL

10h•Onsite

About The Position

The KYC Analyst III supports the successful testing, implementation, and production enablement of KYC technology solutions within the business. This role serves as a business subject matter expert (SME) for roles within the designated KYC applications and business processes, acting as a key point of contact between KYC Operations, and Change Management teams. The incumbent supports business testing activities, validates system functionality against business requirements, assists with defect management, and helps ensure operational readiness for technology releases and enhancements. The role provides business expertise related to application functionality, user roles, operational impacts, and process requirements to support the successful adoption of technology solutions. This position plays an important role in ensuring KYC technology solutions align with business needs, regulatory requirements, and operational objectives while supporting stakeholders throughout the software delivery lifecycle. Key target areas of support will be Automation, Making/Outreach, Consequence Management, Quality Assurance.

Requirements

Undergraduate Degree or equivalent professional work experience
2+ direct experience in financial services or similar industries including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners.
Or 6+ years' experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML.
Or for an internal candidate proven track record of excellence through metrics or manager discretion
Maintains KYC files, data, and documents in a manner consistent with the KYC Policies and Standards in line with Service Level Agreements.

Responsibilities

Provide support and guidance regarding application functionality, business requirements, and user impacts.
Maintain knowledge of KYC processes, system capabilities, user roles, and operational dependencies.
Support User Acceptance Testing (UAT), system testing, production validation testing, and business readiness activities.
Develop, maintain, and execute test scenarios, test cases, and validation plans.
Document testing results and support the identification, tracking, and resolution of defects.
Support release readiness and implementation activities for KYC technology solutions.
Assist with assessing operational impacts associated with system changes and enhancements.
Escalate issues and risks impacting operational readiness as appropriate.
Track defect remediation progress and support validation of fixes.
Assist with root-cause analysis and continuous improvement initiatives.
Perform more advanced, complicated, or high visibility job functions aligned with policies, standards, procedures, and job aids.
Ensures that work products are fit for purpose and audit / regulator ready.
Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product.
Performs reviews of customers as appropriate throughout the customer’s lifecycle with TD.
Ensures that such records, data, and reviews are prepared for review by auditors and regulators.
Provides KYC research, evaluation, operational, reporting and/or analytical support in operational processes, in a timely manner.
Assists in the preparation of summaries, communications, reports and presentations for management, regulators, and other internal and external stakeholders as required.
Immediately escalates any potential issues or concerns to management for further action.
Analyzes data and draw conclusions to meet program health reporting requirements.
Analyzes emerging trends pertaining to regulatory changes, reporting or other departmental functions and provides recommendations to enhance or rectify KYC Ops- related gaps, issues and enhancements.
Proactively identifies matters requiring additional review, escalation, and liaises with appropriate staff to resolve, as appropriate.
Coordinates tracking and reporting of KYC Ops function initiatives and programs on timely matter as required.
Assists in reviewing and updating higher risk customer information.
Prioritizes and manages own workload to meet KYC Ops requirements for service and productivity and within TD’s risk appetite.
Consistently exercises discretion in managing correspondence, information, and all matters of confidentiality; escalates issues where appropriate.
Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high-risk transactions/activities as necessary.
Maintains a culture of risk management and control, supported by effective processes in alignment with the bank's risk appetite.
Adheres to internal policies/procedures and applicable regulatory guidelines.
Coordinates with other FCRM partners and compliance partners to ensure consistence in the application of AML.
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest.
Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit.
Keeps current on emerging trends/developments and grows knowledge of the business, related tools, and techniques.
Participates in personal performance management and development activities, including cross training within own team.
Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate.
Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
Acts as a brand champion for your function and the bank, both internally and/or externally.
Grows knowledge of the business, related tools and techniques.