KYC II (Outreach Analyst)

TD•Jacksonville, FL

1d•Onsite

About The Position

The KYC Analyst II conducts research, analysis, and performs operational processes related to the Know Your Customer program of the Bank. This role maintains and updates detailed tracking of Customer KYC related information and profiles for regulatory reporting purposes. This role performs quality control on the work product as needed. The role performs more advanced, complicated, or high visibility job functions aligned with policies, standards, procedures, and job aids. Ensures that work products are fit for purpose and audit/regulator ready. Provides specialized analysis, non-standard reporting, and operational support to KYC Ops. Requires a comprehensive understanding of a range of product and services, processes, procedures, systems, and concepts within their own and related areas of specialty. Recommends problem resolution for issues that have been escalated, and/or escalate to appropriate level where further clarity or interpretation is required. Completes work within specifically defined parameters with guidance/direction from management as necessary. Requires solid knowledge of the GAML function and interaction points with other related areas as well as regulatory issues/requirements for jurisdictions supported.

Requirements

Undergraduate Degree or equivalent professional work experience
Direct experience in financial services or similar industries including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners.
4+ years' experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML.
Or for an internal candidate proven track record of excellence through metrics or manager discretion

Responsibilities

Maintains KYC files, data, and documents in a manner consistent with the KYC Policies and Standards in line with Service Level Agreements
Performs reviews of customers as appropriate throughout the customer’s lifecycle with TD
Ensures that such records, data, and reviews are prepared for review by auditors and regulators
Conducts KYC reviews, as required
Escalates potential causes for concern to management for further action
Supports implementation activities related to initiatives driven by the applicable specialized function including the development of and maintaining the enterprise’s KYC programs
Prioritizes and manages own workload to meet KYC Ops requirements for service and productivity and within TD’s risk appetite
Consistently exercises discretion in managing correspondence, information, and all matters of confidentiality; escalates issues where appropriate
Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high-risk transactions/activities as necessary
Identifies, recommends, and effectively executes standard practices applicable to the KYC Ops discipline
Maintains a culture of risk management and control, supported by effective processes in alignment with the Banks' risk appetite
Is knowledgeable of practices and procedures within own area of responsibility
Adheres to internal policies/procedures and applicable regulatory guidelines
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit
Keeps current on emerging trends/developments and grows knowledge of the business, related tools, and techniques
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
Acts as a brand champion for your function and the bank, both internally and/or externally
Grows knowledge of the business, related tools and techniques