Order Processing Specialist
About The Position
This role will be responsible for promptly and professionally processing KWIK Call (will call) orders with the highest level of customer service, accuracy, and minimal wait times while actively seeking to improve processes, increase efficiency, and maintain a safe working environment. This will include picking and staging customer orders for pick-up, stocking shelves, and reviewing previously staged orders to ensure accuracy. This position will also back up the Counter Sales as needed to write orders, take payments, and coordinate product delivery. Culture fit is extremely important to us. Here are some things that make you a good fit for Rampart: You are motivated by and believe in serving others; you put yourself in our customer’s place to understand their needs, challenges, and better ways to serve them. You are a team player; willing to go above and beyond to help fellow employees. You believe that people (both customers and employees) are the foundation of our business. The way we treat people is integral to our success. You want to work for a company who prioritizes giving back to the community. Benefits, perks, and unique ways we support our employee’s well-being: Competitive pay and comprehensive benefits package, including Medical, Dental, and Vision benefits to full-time employees Options for different medical plans to fit various needs, including a premium plan and a low-cost high deductible plan with HSA 401k with company match Discretionary profit sharing Company paid long-term disability plan and company-paid life insurance Paid Time Off, company awards, and wellness program that includes a gym reimbursement Uniform reimbursements for Warehouse and Driver positions, and a clothing allowance for exclusive, Rampart-branded clothing each year Employee Assistance Program (EAP)
Requirements
- Product knowledge
- Customer service skills
Responsibilities
- Actively monitor the order manager to drop, pick, pack, and stage Kwik Call orders as timely as possible
- Greet customer and communicate effectively to ensure customer satisfaction with products received (accurate amount, right product, ask if they need anything else, etc.)
- Promptly and professionally process counter orders by:
- Providing product knowledge and technical advice on the appropriate application of products and solutions
- Write orders then prepare order for customer by picking and shipping product
- Collect payment for product by either collecting cash or check, charging a credit card, or charging the customer’s account
- Coordinate product delivery if requested by customer
- Request additional assistance at the counter as customer volume requires to ensure customers are not waiting to be helped
- Operate in accordance with Rampart’s established systems, policies and procedures
- Ensure a safe and clean work environment by complying with Rampart’s safety program
- Answer customer phone calls when requested via page
- Assist with general maintenance of counter area and building property as needed. This may include changing lightbulbs, sweeping, etc.
- Troubleshoot issues and communicate discrepancies to inventory control
- Monitor ageing Kwik Call orders and return product to inventory after two weeks
- Maintain currency on product and technical knowledge as well as current construction trends
- Assist with handling customer returns
- Conduct replenishments as time allows
- Provide charge account setup documentation to customers
- Pick, pack, and stage delivery orders
- Additional duties as assigned by Supervisor
Benefits
- Competitive pay and comprehensive benefits package, including Medical, Dental, and Vision benefits to full-time employees
- Options for different medical plans to fit various needs, including a premium plan and a low-cost high deductible plan with HSA
- 401k with company match
- Discretionary profit sharing
- Company paid long-term disability plan and company-paid life insurance
- Paid Time Off, company awards, and wellness program that includes a gym reimbursement
- Uniform reimbursements for Warehouse and Driver positions, and a clothing allowance for exclusive, Rampart-branded clothing each year
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
