Kroc Center Program Director

The Salvation Army Southern California•San Francisco, CA

1d•Onsite

About The Position

The Kroc Center Program Director role is responsible for all activities, events, and services that take place at the San Francisco Kroc Center. This Director role will manage the day-to-day operations, oversee the master schedule of events and all staffing and volunteer activity. They will be involved in program creation and implementation, as well as be responsible for the consistency and execution of services. Director will be a voice and advocate for meeting needs through Kroc Center services and initiatives in the Tenderloin District and San Francisco City.

Requirements

Bachelor’s degree in Social Services, Communication, Administration, Education, or related field (Master’s preferred)
Minimum of 5 years of management experience in recreation, athletic, or community center operations
Minimum of 5 years supervising and managing professional staff
Current First Aid, CPR, and AED certifications required
Must be at least 21 years of age
Strong leadership, organizational, and problem-solving skills
Ability to work independently and make sound decisions
Excellent verbal and written communication skills
Ability to build strong relationships with staff, volunteers, and community partners
Proficiency in Microsoft Office (Word, Excel) and scheduling software
Knowledge of program management, volunteer coordination, and community engagement strategies

Nice To Haves

Master’s degree preferred

Responsibilities

Oversee all Center programs, including Education Programs, Teen Center, Joan and Sally’s, Social Services, and Pathway of Hope
Ensure timely tracking and execution of program metrics, goals, surveys, and outcomes
Maintain and manage weekly program schedules aligned with strategic initiatives
Coordinate major events and activities in collaboration with department leads and Railton Place
Ensure high-quality delivery of programs and services
Provide daily leadership and supervision to program staff
Address staff needs, provide coaching, and support professional development
Lead onboarding, orientation, and training for new hires
Promote a culture of excellence, service, and accountability
Develop and manage volunteer recruitment, onboarding, and training
Build and maintain partnerships with local agencies, schools, and community organizations
Serve as a community liaison under the direction of the Center Director
Support community engagement initiatives and outreach efforts
Implement and enforce risk management practices, child safety policies, and organizational procedures
Ensure compliance with all Salvation Army policies and standards
Collaborate with Child Safety and Volunteer Services teams to maintain program compliance
Assist in developing SOPs, policies, and operational manuals
Partner with departments to drive mission-based initiatives and core values
Other duties as assigned by Corps Officer