Korean Bilingual Operations Coordinator

Cesna Recruitment•Secaucus, NJ

5d•Onsite

About The Position

The Operations Coordinator supports day to day logistics and order fulfillment activities while serving as a key point of contact for customers. This role is responsible for processing B2B and B2C orders, coordinating with warehouses and 3PL partners, maintaining accurate data in ERP/WMS systems, and assisting with inventory, documentation, and billing support. The ideal candidate is detail oriented, customer focused, and eager to learn logistics operations in a fast paced environment. Strong communication skills, teamwork, and basic proficiency in Microsoft Office are essential, with Korean language skills considered a requirement.

Requirements

High school diploma or equivalent required.
English required.
Korean fluency required.
Must be authorized to work in U.S. without restriction
Proficient in Microsoft Office (Excel, Word, Outlook).

Nice To Haves

Associate or Bachelor's degree preferred (especially in Business, Logistics, or related fields).
No prior experience required; willingness to learn and adapt is key.
Previous experience in logistics, customer service, or order processing is a plus.

Responsibilities

Process B2C orders including pick & pack, label creation, and tracking updates.
Support inbound and outbound logistics coordination with the warehouse team.
Ensure data accuracy in WMS/ERP systems and report any discrepancies.
Understand 3PL operations basics (receiving, storage, returns, parcel and pallet handling).
Assist in resolving basic logistics or carrier-related issues.
Serve as a point of contact for client logistics inquiries via phone and email.
Communicate order status updates and service notifications to clients.
Coordinate internally with warehouse and admin teams to resolve client issues.
Enter, track, and update orders in ERP/WMS systems.
Monitor inventory levels and assist with periodic audits.
Notify supervisors of inventory shortages or discrepancies.
Assist in preparing shipping documents (BOLs, packing lists, customs forms).
Follow established SOPs and ensure compliance with customer requirements.
Help generate service invoices based on agreed rates.
Assist with tracking billing communications and support payment follow-ups.
Participate in identifying small process improvements for better efficiency.
Assist in data collection for reporting operational KPIs.
Comfortable in office, and warehouse setting
Able to lift objects weighing less than 49 lbs.