KOL Operations Specialist

Philips • Cambridge, MA

7h • Onsite

About The Position

KOL Operations Specialist
In this role you
As a KOL Operations Specialist, you are responsible for orchestrating all aspects of KOL operations, acting as the Business Process Expert (BPE) for the ARIS-defined engagement process, and serving as a liaison between internal teams and strategic external KOLs. Your work will enable business units, regions, and functions to co-create with and generate value from key customer relationships.
Your role:
Initiate and formalize a structured process for global KOL operations considering development, deployment, and evolution.
Team up with business, regions, functions, and leadership to collect insights and requirements for future capabilities and develop into new initiative proposals.
Oversee the KOL Operations Portfolio, ensuring timely and high-quality delivery of capabilities in line with Global Clinical Partnerships Operations processes.
Design, implement, and continuously improve the global KOL framework and supporting materials (e.g., playbooks, training guides) in collaboration with legal, privacy, IP&S, and other stakeholders.
Lead the companywide Community of Practice (COP) for KOL engagement, sharing best practices, collecting feedback, and shaping future strategies.
You're the right fit if:
Bachelor’s degree in medical science, nursing or equivalent
5+ years' experience in Medical or Clinical Affairs within the Medical Devices or Biotech industry (or equivalent). Preferably with legal knowledge, business development, and continuous process improvement.
Clinical/Medical experience working with external thought leaders.
Ability to lead complex, cross-functional initiatives through influence, effective negotiating, and persistence in driving for results. Effective communication skills with different stakeholders at all levels (medical and non-medical)
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Philips Transparency Details
The pay range for this position in Cambridge, MA is $113,400 to $158,700 Annually.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cambridge, MA.
#LI-PHI
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Requirements

• Bachelor’s degree in medical science, nursing or equivalent
• 5+ years' experience in Medical or Clinical Affairs within the Medical Devices or Biotech industry (or equivalent). Preferably with legal knowledge, business development, and continuous process improvement.
• Clinical/Medical experience working with external thought leaders.
• Ability to lead complex, cross-functional initiatives through influence, effective negotiating, and persistence in driving for results. Effective communication skills with different stakeholders at all levels (medical and non-medical)
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• For this position, you must reside in or within commuting distance to Cambridge, MA.

Responsibilities

• Initiate and formalize a structured process for global KOL operations considering development, deployment, and evolution.
• Team up with business, regions, functions, and leadership to collect insights and requirements for future capabilities and develop into new initiative proposals.
• Oversee the KOL Operations Portfolio, ensuring timely and high-quality delivery of capabilities in line with Global Clinical Partnerships Operations processes.
• Design, implement, and continuously improve the global KOL framework and supporting materials (e.g., playbooks, training guides) in collaboration with legal, privacy, IP&S, and other stakeholders.
• Lead the companywide Community of Practice (COP) for KOL engagement, sharing best practices, collecting feedback, and shaping future strategies.

Benefits

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees