Knowledge Manager

Avalore, LLC•Arlington, VA

3d•$80,000 - $134,000•Onsite

About The Position

The Knowledge Manager will design, implement, and manage the comprehensive Knowledge Management (KM) system for the War Data Platform (WDP), including a centralized, Government-approved knowledge repository to serve as the program’s single source of truth. This person will establish and enforce knowledge management governance, content standards, taxonomies, version control, and lifecycle management procedures to ensure program information is accurate, current, accessible, and easily discoverable. This person will develop and maintain technical documentation and self-service resources, including knowledge base articles, user guides, FAQs, Standard Operating Procedures (SOPs), best practices, and other user guidance. This person will collaborate with technical leads, program managers, and training specialists to capture critical information, translate complex technical concepts into clear and user-friendly documentation, and ensure alignment between documentation and training materials. This person will analyze user feedback and support needs to continuously improve documentation, searchability, usability, and the overall flow of knowledge across the WDP program.

Requirements

SECRET Security Clearance Required
Professional proficiency in English is required.
Demonstrated proficiency in using all Microsoft Office applications.
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Good communication skills
Self-starter mindset

Responsibilities

Design, implement, and manage the comprehensive Knowledge Management (KM) system for the War Data Platform (WDP).
Establish and enforce knowledge management governance, content standards, taxonomies, version control, and lifecycle management procedures.
Develop and maintain technical documentation and self-service resources, including knowledge base articles, user guides, FAQs, Standard Operating Procedures (SOPs), best practices, and other user guidance.
Collaborate with technical leads, program managers, and training specialists to capture critical information and translate complex technical concepts into clear and user-friendly documentation.
Analyze user feedback and support needs to continuously improve documentation, searchability, usability, and the overall flow of knowledge across the WDP program.