Knowledge Manager

PLEX Solutions, LLC • Annapolis Junction, MD

2d • Onsite

About The Position

PLEX Solutions, LLC is seeking a Knowledge Manager SME to work in the Annapolis Junction, MD area. PLEX is a proud EOE Employer, including disability/vets. Acts as an SME for Knowledge Management and its reporting capabilities, manages content and workflow, and educates front-end users on the use of the Knowledge Management System. Integrates information from departments and functions throughout the organization to facilitate easy access, sharing, and dissemination of information with internal business partners and external customers. Trains and educates front-end users of knowledge management tools. Coordinates process improvement initiatives through the disciplined use of technology solutions, facilitates discussion of process alternatives to arrive at best practices, and coordinates the development and modification of new and existing content. Provides operational support by conducting and overseeing data analysis to optimize search results and ensure proper categorization of content. Provides strategic direction to business groups through initiative prioritizing, integration, and resource application and ensures that policies and procedures align with the customer mission. Manages content that integrates information from departments and functions throughout the organization to facilitate easy access, sharing, and dissemination of information with internal business partners and external customers. Oversees reporting to support operations and prepares analysis and recommendations related to categorization of content and optimizing search results. Monitors solution benefits and key measures of success to ensure that ongoing benefits are realized (e.g., improved process consistency and faster onboarding of information). Facilitates development of controls with business partners through streamlining processes and system automation, and prepares presentations for senior management to support recommended changes, new initiatives, or enhancements.

Requirements

• Minimum 10 years of experience as a Knowledge Management Specialist
• Minimum of Bachelor’s Degree in Information Management, or related discipline
• Strong attention to detail and organizational skills
• Excellent communications skills
• Significant SharePoint and Confluence experience is required
• Experience designing SharePoint and Confluence front-end solutions based on business requirements
• Knowledge of SharePoint Designer workflows and InfoPath forms
• Build SharePoint Online solutions compromised of workflows, forms and dashboards
• Active TS/SCI with Poly security clearance

Nice To Haves

• Knowledge of customer mission is helpful
• Jira experience is preferred

Responsibilities

• Acts as an SME for Knowledge Management and its reporting capabilities
• Manages content and workflow
• Educates front-end users on the use of the Knowledge Management System
• Integrates information from departments and functions throughout the organization to facilitate easy access, sharing, and dissemination of information with internal business partners and external customers
• Trains and educates front-end users of knowledge management tools
• Coordinates process improvement initiatives through the disciplined use of technology solutions
• Facilitates discussion of process alternatives to arrive at best practices
• Coordinates the development and modification of new and existing content
• Provides operational support by conducting and overseeing data analysis to optimize search results and ensure proper categorization of content
• Provides strategic direction to business groups through initiative prioritizing, integration, and resource application
• Ensures that policies and procedures align with the customer mission
• Manages content that integrates information from departments and functions throughout the organization to facilitate easy access, sharing, and dissemination of information with internal business partners and external customers
• Oversees reporting to support operations
• Prepares analysis and recommendations related to categorization of content and optimizing search results
• Monitors solution benefits and key measures of success to ensure that ongoing benefits are realized (e.g., improved process consistency and faster onboarding of information)
• Facilitates development of controls with business partners through streamlining processes and system automation
• Prepares presentations for senior management to support recommended changes, new initiatives, or enhancements

What This Job Offers

• Job Type: Full-time
• Career Level: Senior