Knowledge Manager (KMO) - DoD - Secret

NTT DATA Services • Norfolk, VA

7d • Onsite

About The Position

The Knowledge Manager serves as the Knowledge Management Officer (KMO), providing direct support to a government agency’s Chief of Staff (CoS) knowledge management activities. The CoS leads coordination of staff activities and ensures leadership receives timely, decision-quality information. The KMO enables effective information flow and decision support by promoting proper use of the organization’s knowledge base, information-sharing processes, and decision-support tools across the enterprise. This role ensures compliance with applicable policies, guidelines, and instructions, and develops or improves knowledge management documentation as needed. This position operates in a dynamic, fast-paced environment and requires experience leading medium to large-scale knowledge management initiatives. Experience with Microsoft SharePoint and SharePoint Online is strongly preferred. The role may require support outside normal business hours, including on-call, after-hours, and holiday support for operational needs. Strong communication skills are essential, with the ability to engage effectively with stakeholders at all levels. A team-oriented mindset, strong work ethic, and the ability to perform in a rapidly evolving environment are critical. Occasional travel (domestic and international, typically 3–10 days) may be required once or twice per year.

Requirements

• Bachelor’s degree in a related field or 4 years of additional experience to substitute Degree requirement
• Active Secret clearance
• Minimum of six (6) years of experience in knowledge management
• Minimum of two (2) years leading knowledge management activities

Nice To Haves

• Experience with Microsoft SharePoint and SharePoint Online is strongly preferred.
• Familiarity with enterprise telecommunications services and tools
• Active Top Secret/SCI clearance
• Security+ certification

Responsibilities

• Serve as a functional expert and manager for staff processes, information flows, decision support tools, and knowledge management guidance and documentation.
• Support identification, analysis, and management of organizational knowledge to enhance shared understanding and achieve mission objectives.
• Collaborate with IT and other internal teams to ensure tools, processes, and systems meet performance and availability requirements.
• Partner with leadership and staff to develop and implement knowledge management strategies.
• Deliver training and coaching to leadership and staff on knowledge management practices and tools.
• Work cross-functionally with stakeholders, change management teams, trainers, and subject matter experts to support development and adoption of knowledge management solutions.
• Lead content management efforts, including training and guidance for managing organizational content.
• Represent the organization in working groups with other government entities, industry partners, and external organizations to support collaboration and information sharing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level