Knowledge Manager Specialist

RMF Engineering, Inc•Raleigh, NC

23h•$70,000 - $80,000•Onsite

About The Position

RMF is a specialized MEP Engineering firm dedicated to serving clients from our 12 offices in the eastern US. Our talented and dedicated staff are committed to technical excellence and a high level of service, and we have thus enjoyed continuous growth over our 43 years in business. The growth of the practice combined with our migration to Vantagepoint as our CRM platform has created the need for a person to manage the flow of information within our firm and to monitor the quality of entry, access to, and output from this system. The Knowledge Manager Specialist is responsible for maintaining accurate and complete data within Deltek Vantagepoint used throughout the firm. This position serves as the primary owner of project, client, employee, and business development data, ensuring consistency, accuracy across the firm.

Requirements

Outstanding oral and written communication skills
Enthusiastic desire to engage in business systems and process improvement
Strong organizational and time management skills
Knowledge of Content management systems (CMS), experience with Vantagepoint preferred.
Experience with RFP processes and business development a plus
Experience in an engineering, architecture, or professional services firm preferred.
Knowledge of project-based business operations and business development processes.
Experience creating reports and dashboards.
Familiarity with data quality management and CRM best practices.

Nice To Haves

Experience with Vantagepoint preferred.
Experience with RFP processes and business development a plus
Experience in an engineering, architecture, or professional services firm preferred.

Responsibilities

Enter and maintain project, client, contact, employee, and pursuit information in Deltek Vantagepoint.
Review and update records to ensure data accuracy, consistency, and completeness.
Establish and maintain standardized naming conventions and data entry procedures.
Monitor databases for duplicate, outdated, or inaccurate records and perform regular cleanup activities.
Process project setups, client updates, employee information, and organizational changes.
Perform regular audits to identify missing, inconsistent, or incorrect information.
Research and resolve data discrepancies in collaboration with department managers.
Maintain documentation of data management procedures and workflows.
Assist with data validation for proposals, project tracking, and business development activities.
Support monthly, quarterly, and annual reporting requirements.
Serve as a resource for employees regarding database processes and data standards.
Assist users with locating, updating, and maintaining information in Deltek Vantagepoint.
Support special projects related to data collection, migration, and process improvement.
Assist in managing a searchable photo and graphic asset library.
Create website case studies with a cohesive look, feel, and functionality.
Facilitate the dissemination and sharing of knowledge throughout the firm.