Knowledge Manager - Senior

Cherokee Federal • Tampa, FL

7h

About The Position

Cherokee Strategic Edge is seeking a Knowledge Manager to support USSOCOM. The Knowledge Manager leads business process development by designing, implementing, and optimizing knowledge management systems that enhance data operations. This position is pending a contract award, and applications are being accepted for a future and anticipated need. A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. This position requires an active TS/Sensitive Compartmental Information (SCI) clearance with the ability to obtain a Counterintelligence Polygraph to be considered.

Requirements

• Current TS/SCI with the ability to obtain a Counterintelligence polygraph
• Manage and maintain email distribution lists
• Manage Active Directory
• Design, implement, and administer the organization's knowledge management platforms (e.g., SharePoint sites, wikis, intranets, databases).
• Develop and manage the information architecture and taxonomy (i.e., the structure and tagging system) to ensure content is organized logically and easily searchable.
• Oversee the content lifecycle by ensuring information is reviewed, updated for accuracy and relevance, and properly archived or deleted when obsolete.
• Train and onboard employees on how to use knowledge management tools and adhere to established protocols.
• Act as a champion for a knowledge-sharing culture, advocating for the benefits and encouraging participation across all departments.
• Analyze user feedback and platform analytics to identify pain points, improve the user experience, and guide future KM developments.
• Must pass pre-employment qualifications of Cherokee Federal
• Provide documentation that you are a U.S. citizen or legal permanent resident to qualify.

Responsibilities

• Support the creation, testing, migration, documentation, maintenance, and daily operation of customer record-keeping and data management.
• Develop and execute a comprehensive KM strategy, coordinate resources (tools and data), and manage hardware and software requirements.
• Performs other job-related duties as assigned

Benefits

• Medical
• Dental
• Vision
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed