Knowledge Manager III

KBR•Arlington, VA

3d•Onsite

About The Position

KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security. Why Join Us? Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions. Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace. Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

Requirements

Top Secret Clearance
BA Degree
Eight years of knowledge/content management
Eight years of experience administrative experience in at least two (2) of the following areas: Administrative Support, Content Management, Knowledge Management
Demonstrated expertise in SQL

Nice To Haves

TS/SCI with SAP Eligibility

Responsibilities

Provide resources to targeted high-priority studies that priority study analysts require to efficiently execute their analyses.
Collect, employ, and store metadata and details of all priority DOW studies; ensure appropriate metadata capture and organization to facilitate efficient and logical study discoverability.
Analyze feedback and metadata signals from internal customer relationship manager to improve support processes, implement improvements, and measure effectiveness.
Create and maintain database of historical and current DOW studies including detailed information on the study’s aim, tools leveraged, analysts involved, results/outcomes, etc.
Coordinate with JDS developers and content managers to improve and develop methodologies and techniques for capturing the metadata of key DOW studies.
Develop executive summaries and briefings, internal JDS coordination of study material, and posting/dissemination of products in a controlled access environment.
Provide subject matter expertise in key functional domains aligned to Deputy Secretary of War priorities.
Collect, compile, and analyze customer feedback monthly to improve quality of all product/service offerings and overall customer satisfaction.
Monitor and evaluate internal data signals and customer feedback weekly to improve support processes, implement improvements, and measure effectiveness.
Work with JDS product and support teams to develop and implement product/service improvement strategies.