Digital Transformation - Knowledge Management & Tech Ecosystems

Strategic Insight, Ltd.•Arlington, VA

4h•Hybrid

About The Position

Strategic Insight, Ltd. is seeking a Knowledge Management (KM) & Technical Ecosystems Analyst to support their Digital Transformation Team. This position operates on a Hybrid work schedule. Applicants may be subject to a Government Security Investigation and must meet eligibility for a Secret clearance. The role requires a strategic thinker with knowledge of modern technology concepts and human-centered change management, capable of communicating expertise and integrating new knowledge. The successful candidate will help clients transform their People, Data, and Technology to align processes, working with developers, communicators, trainers, and content owners to guide the creation of a complex ecosystem that fosters knowledge growth, digital change, data-driven decisions, and process efficiency/innovation. The team utilizes agile techniques for developing innovative and strategic solutions. Strategic Insight, Ltd., established in 1985, is committed to excellence and growth, offering staff opportunities for development, robust benefits, and participation in social events. The ideal candidate will possess a unique blend of technical expertise and human-centered communication skills, demonstrating problem-solving, relationship management, humility, curiosity, and valuable contributions, coupled with attention to detail, creativity, initiative, and autonomy.

Requirements

Applicants selected for this position may be subject to a Government Security Investigation and must meet eligibility for access to classified information at the Secret clearance level
Experience with knowledge management systems, processes and procedures
Familiarity with developing and delivering knowledge sharing programs within an organization’s information infrastructure
Experience with dynamic communication and data management platforms (i.e. SharePoint Online)
Proficiency with M365 (SharePoint Online, Teams, OneDrive, and legacy MS Office applications)
Familiarity with UI/UX principles and 508 compliance requirements
Excellent oral and written communication skills
At the mid-level, undergraduate degree and 7 years related experience or master’s degree and 10 years at the Sr level. Additional years of experience can be substituted for education.
Experience in data and cloud usage management required

Nice To Haves

Experience with modern knowledge management systems such as SharePoint Online, Confluence, Product Lifecycle Management tools, and other data repositories
Familiarity with out of the box functionality and associated technologies such as Dataverse, Power Automate, Power Apps, and Power BI desired
Experience in setting organizational data governance from start to finish desired
Familiarity with DoD, DoN, or other federal agency digital strategy, IT modernization, or other transformation efforts desired
Agile, KM, Information Management certification is a plus
Experience with complex industries leveraging traditional IT processes and on-prem technology a plus

Responsibilities

Develop, maintain, and mature a KM strategy and “Roadmap" for incorporating KM user stories and tasks into the Digital Transformation program
Lead the execution of the KM strategy based on the client’s vision, knowledge, solutions and tools to advance human ability of the workforce to adopt change
Support the ongoing delivery of a tailored training process to cover governance, workforce interface development, and data focused foundation for knowledge
Monitors the quality and effectiveness of KM documentation in the enterprise and education outcomes, including developing educational resources and/or facilitating training sessions
Guide process improvement efforts by identifying knowledge gaps, propose solutions, and lead development teams as required
Advises on knowledge sharing through the organizational business processes and IT systems leveraging modern best practices and culture change goals
Provide constant communication between the internal teams and client; operate as the liaison between stakeholders/client and internal leadership to support knowledge base content creation and maintenance
Work with multiple commercial and governmental agencies to facilitate/support technical and operational projects in support of digital transformation
Leverage working relationships with cross functional teams to collaborate in the development of innovative technical solutions
Provides support for the establishment and nurturing of communities of practice, including workshops, one-on-one guidance, and troubleshooting
Integrates with the IT services and chief technology teams in an organization to translate core technology, cloud services, and governance requirements to KM functional and tool architecture
Leads the technical champion community in acquiring innovative new technology based on workforce needs
Other duties as assigned
Communicate the KM strategy throughout the enterprise using various methods, oversees the delivery of the message down to technical teams, leadership, and content / data stewards
Offer expertise in evolving the overall organizational digital transformation and ensures that the KM strategy aligns and matures with the organization
KM lead point of contact across the organization in the continued drive in the use of knowledge sharing automation and becoming a Subject Matter Expert (SME) on the relevant applications
Guide process improvement efforts by identifying knowledge gaps, propose governance solutions, and lead development teams in the automation of the new process
Provides technical guidance to the team of developers in refining current tools, implementing new technologies, and executing new initiatives
Manage the KM backlog and agile deliverables each sprint