Knowledge Management Specialist, Contractor

Commonwealth of Massachusetts•Boston, MA

About The Position

The Department of Public Health (DPH) is seeking a dynamic individual to respond to staff SharePoint challenges, standardizing processes, and enhancing tools and resources for SharePoint, Teams, and OneDrive support, including the department-wide Intranet, called DPH InfoHub. This a contracted position and our selected candidate will support the DPH Technology Operations team. It requires attention to detail, SharePoint development experience, and a customer service focus. The position may include other Microsoft support responsibilities as needed.

Requirements

Ability to interpret and explain technical language to non-technical audiences.
Experience in the development of SharePoint pages, and SharePoint Intranet administration.
Ability to write concisely, to express thoughts clearly, and to develop ideas in logical sequence.
Skilled in following written and oral instructions in a precise understandable manner.
Ability to adjust to varying or changing situations to meet emergency or changing program requirements.
Established high standards for accuracy and attention to detail.
Experience in managing content migration from a server to the cloud.
Experience using MS Power Automate for workflow automation.
Demonstrated ability to multi-task, work under pressure and perform a variety of tasks in a fast-paced, deadline driven environment.
Excellent interpersonal and communication skills with the aptitude to work independently and collaborate with multiple staff.
Proficiency with Microsoft Office applications including Excel, Word, Outlook, PowerPoint, and Teams.

Responsibilities

Administer the DPH InfoHub and the SharePoint pages for the Technology Operations team.
Assist with creating and maintaining SharePoint sites, Teams workspaces, channels, and file libraries.
Create and curate learning resources for SharePoint, Teams, OneDrive document management strategy and organization, and accessibility planning and testing.
Assist in the DPH migration from server-based shared drives to a cloud-based SharePoint document management platform.
Develop user guides, quick reference materials, FAQs, checklists, and training content.
Assist with document conversion, migration, formatting, cleanup, and organization.
Support accessibility readiness through checklists, training materials, and basic review workflows.
Create and maintain project spaces, document libraries, templates, and resource repositories.
Support staff education on file organization, collaboration tools, and accessibility practices.
Help maintain consistent project documentation, naming conventions, and knowledge-sharing resources.
Publish and share project management resources through appropriate collaboration platforms.