Knowledge Management Specialist

CACI International•Reston, VA

10d•$109,800 - $241,600•Onsite

About The Position

CACI is seeking a Knowledge Management Specialist for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Requirements

BA/BS + 13 years of relevant experience; equivalencies considered
Active Secret clearance
Extensive experience developing and leading enterprise Knowledge Management (KM) programs, strategies, governance frameworks, and processes within complex IT environments
Demonstrated experience managing the knowledge lifecycle, including creation, validation, approval, publication, maintenance, review, retirement, and continuous improvement of knowledge content
Experience developing and governing Knowledge Base Articles (KBAs), Standard Operating Procedures (SOPs), technical documentation, and self-service content using established standards and templates
Experience implementing ITIL-aligned Knowledge Management practices and integrating KM with Incident, Problem, Change, Service Request, and Service Desk operations
Experience managing enterprise knowledge repositories, collaboration platforms, content management systems, and/or ITSM knowledge platforms
Demonstrated experience developing self-service and user enablement strategies designed to improve knowledge accessibility, reduce support demand, and increase user autonomy
Experience establishing KM metrics and performance measures to assess content quality, utilization, effectiveness, knowledge gaps, and continuous improvement opportunities
Strong stakeholder engagement and communication skills with demonstrated ability to drive knowledge-sharing, governance, adoption, and collaboration across technical and business teams

Nice To Haves

Prior experience supporting federal agencies, especially the Department of State
Experience supporting large-scale, geographically dispersed or global enterprise IT environments
Experience with ServiceNow Knowledge Management, SharePoint, or comparable enterprise KM/content management platforms
Familiarity with Federal records management, information governance, and documentation requirements
ITIL, Knowledge-Centered Service (KCS), ServiceNow, or related KM certification

Responsibilities

Provides technical/management leadership for KMP development across global enterprise
Establishes enterprise KBA development strategy conducting semi-annual reviews with stakeholders coordinating updates
Establishes enterprise SOP development strategy aligning with ITIL framework and Department standards
Directs technical documentation strategy maintaining enterprise architecture and data flow documentation
Establishes training and user enablement strategy implementing self-help initiatives to improve user autonomy
Directs KM repository management ensuring compliance with Federal Paperwork Reduction Act integrating with operational tools
Establishes website management strategy ensuring collaboration, content management, records management, and business process management
Provides technical/management leadership on major assignments, establishes goals and plans that meet project objectives, and directs activities with overall responsibility for financial management, methods, and staffing