Knowledge Management Lead

Empower AI Inc.•, DC

8d•Onsite

About The Position

Empower AI is seeking a Knowledge Management (KM) Lead for an exciting opportunity at the Department of State. This role directs KM Specialists to develop, maintain, and enhance KM resources that support the customer’s mission to provide IT services to DoS users enterprise wide. Empower AI is an AI for government company, headquartered in Reston, Va., leveraging three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory.

Requirements

8+ years of experience
Bachelor's in IT or related field
Secret Security Clearance

Nice To Haves

Comp TIA Sec+ Certification
ITIL 4 Foundation Certification

Responsibilities

Lead and execute the Knowledge Management Plan (KMP) and manage program documentation and capture operational knowledge.
Develop SOPs for contractor staff performing contract duties, internal quality control procedures and checklists, contractor training materials and onboarding documentation, contract deliverable templates and submission procedures, escalation procedures and contact lists, lessons learned and continuous improvement documentation.
Lead the development and maintenance of Knowledge Base Articles (KBAs) for common IT issues, troubleshooting procedures, and how-to guides.
Align SOPs with Information Technology Infrastructure Library (ITIL) framework and DoS standards.
Update SOPs to reflect modernization initiatives and emerging technologies.
Create role-specific SOPs and Tactics, Techniques, and Procedures (TTPs) for support functions.
Ensure documentation of systems, applications, and databases across all tiers.
Maintain logical and physical IT infrastructure diagrams.
Document system architecture and data flows.
Maintain security policies and compliance documentation.
Maintain technical requirements and user guides.
Develop user guides and quick reference materials for common IT tasks.
Create orientation materials for new users of KM tools and IT services.
Ensure contractor program documentation in Government-approved repositories is complete, accurate and within all SLA standards.