Knowledge Management Lead

CACI • Oklahoma City, OK

2d • Onsite

About The Position

CACI is seeking an experienced, self-directed Knowledge Management Lead to support the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. This role involves assessing existing knowledge management processes and systems, recommending improvements to align with federal government standards and best practices, and overseeing the development and implementation of resources for internal and external users. The successful candidate will work in dynamic, fast-paced environments requiring team interaction and coordination, and must be experienced in interfacing with both client managers and system users.

Requirements

• Ability to obtain/maintain a Secret Clearance
• 12+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience).
• 5+ years of working experience with Microsoft Office Suite (PowerPoint, Word, Excel, Visio, Teams, OneNote, Outlook)
• Understanding of Knowledge Management methodologies such as Knowledge Centered Service (KCS)
• Experience using AP writing format and AP Stylebook

Nice To Haves

• An active DoD Secret or higher clearance
• Proficiency in using Adobe Acrobat Pro
• TechSmith Snagit
• TechSmith Camtasia
• Experience with ITSM Tools, ie ServiceNow
• Experience working in the Department of Defense

Responsibilities

• Lead & manage the daily tasks, activities, and performance of the knowledge management team.
• Establish relationships with functional departments and clients to promote awareness of Knowledge Management initiatives.
• Develop and update documentation which includes process workflows, Knowledge Articles (How-To’s, Troubleshooting), Standard Operating Procedures, Job Aids, Work Instructions, User Guides, and User Manuals.
• Meet with stakeholders to define requirements and retrieve content for customer facing Knowledge Articles.
• Champion program management methodologies for KM particular needs and successfully supervise and run program tasks while adjusting program strategy to address complex changing circumstances across multiple functional areas.

Benefits

• flexible time off benefit
• robust learning resources
• competitive compensation
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior