Knowledge Management Content Writer II

Andersen Corporation • Oak Park Heights, MN

36d • $27 - $40

About The Position

The Knowledge Management Content Writers are responsible for researching, formulating, and meticulously editing technical content. Their expertise lies in simplifying intricate processes and concepts, creating well-defined documentation accessible to associates and customers, and enabling them to access precise and efficient solutions. The scope of their publications encompasses diverse audiences and may encompass product and/or part drawings, graphics, service manuals, field communications, accessory instructions, supplements, addendums, and other essential documents. The Knowledge Management Content Writer II may mentor Knowledge Management Content Writer I by reviewing work performed by others and consulting on recommendations for improvement for clarity and accuracy, motivating and inspiring other team members.

Requirements

• Bachelor's degree in a related field; comparable work experience considered.
• Minimum three (3) years of direct customer contact experience.
• Minimum three (3) years technical writing experience.
• Ability to comprehend technical and non-technical information and transform it into useable, understandable information for the intended audience.

Nice To Haves

• Exceptional creativity, attention to detail, and top-notch organizational and project management skills to manage multiple priorities in a complex environment.
• Advanced interpersonal communication skills with demonstrated ability to communicate both verbally and written.
• Data-driven: You constantly evaluate what our customers are looking for, what is working and what is not, and adjust content strategy accordingly.
• Strong PC and keyboarding skills are required. Knowledge of MS Office, Flow Chat Applications, Adobe Applications (FrameMaker, Illustrator, Photoshop, and Acrobat), and Outlook is preferred.

Responsibilities

• Utilize the content management system proficiently to maintain product and website data regularly.
• Ensure adherence to established, customer-directed document format and quality style guides, ensuring consistency in presentation, tone, and style, catering to diverse audiences.
• Skillfully document and maintain Guided Help pathways using flow charts.
• Efficiently manage multiple tasks concurrently to meet deadlines and deliver prompt results.
• Stay updated with emerging technologies and processes and employ them judiciously in daily tasks.
• Embrace the latest ideas, tools, and team vision; identify innovative opportunities to eliminate waste in processes and systems.
• Acquire or create relevant illustrations, photographs, or graphic components using various tools to enhance the material effectively.
• Proactively initiate communication with Product Specialists, Service Leaders, Legal, and other relevant stakeholders to gather essential material and insights for assigned writing tasks.

Benefits

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, dental, prescription, vision coverage
• Tax-advantaged accounts for healthcare expenses
• Life Insurance
• Paid Time Off, Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Dependent Care Flexible Spending Account
• Career Growth Planning & Nationwide Career Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Wood Product Manufacturing
• Number of Employees: 5,001-10,000 employees