Knowledge Management and Learning Officer

World Bank Group•Washington, DC

9d•Onsite

About The Position

The World Bank Group (WBG) People Vice Presidency is responsible for delivering knowledge and solutions to clients to address development challenges. The Development Effectiveness (DE) unit within the People Vice Presidency supports the Vice President and Global Units by providing operational, corporate, knowledge management, and learning support. The Human Capital Project (HCP) inspires and informs investments in people through various activities including managing a network of countries and organizing major annual events. The Knowledge Management and Learning (KML) Officer will have a primary reporting line to the Human Capital Project but will split their work program 50-50 between the Human Capital Project and the Development Effectiveness unit. This role is crucial for shaping institutional knowledge and learning by focusing on the systematic collection and dissemination of good practices, engagement, and support for new tools and platforms to translate knowledge and experience into solutions. The position will also contribute to institution-wide initiatives like Knowledge 360 and the WBG Academy.

Requirements

Advanced degree (Master's) in a directly related discipline (e.g., knowledge management, information management, organizational development, library sciences, etc.), or a related field, with at least 5 years of relevant experience.
Demonstrated experience leading KML functions in a large, complex organizational environment — including coordinating across multiple workstreams simultaneously.
Track record of leading institutional learning and engagement initiatives.
Extensive WBG-specific KML experience, including deep familiarity with the institutional knowledge and learning landscape, Knowledge Bank agenda, information governance and architecture, and enterprise content management platforms and collaboration tools (Adobe Campaign, SharePoint, MS Teams, OneDrive).
Proven hands-on experience in multimedia production, website publishing, and visual communications.
Demonstrated ability to adopt innovative knowledge-sharing approaches, including AI-enabled tools.
Strong ability to work across institutional and sectoral boundaries, engaging credibly with senior management and stakeholders at all levels.
Proven track record of operating effectively at both strategic and operational levels — setting direction while maintaining hands-on delivery without losing quality in either.
Excellent collaboration skills.
Demonstrated capacity to multi-task and work under pressure.
Clear, written and verbal communication; strong facilitation skills.

Responsibilities

Spearhead and manage the Human Capital Project and Development Effectiveness team’s portfolio of knowledge and learning series, webinars, operational clinics, workshops, and practitioner exchanges, increasing efficiency and coherence and ensuring alignment with corporate priorities and implementation plans; facilitate peer exchange and communities of practice as strategic knowledge networks; oversee post-event knowledge capture and dissemination.
Support staff learning by designing and delivering on-boarding programs, knowledge clinics, e-learning, peer learning sessions, AI capacity building workshops, and on-demand resources that translate operational experience into practical guidance; coordinate with thematic leads to develop sector-specific training modules and facilitate cross-practice knowledge exchange.
Develop and implement unified document governance and information management standards across SharePoint, Microsoft Teams, and OneDrive.
Work with teams to support systematic knowledge and evidence capture and dissemination from knowledge pieces, evaluations, operations, and programs, aligned with institutional strategic objectives; design and implement systematic and iterative curation workflows to transform scattered information into high-value, findable, and reusable assets; organize knowledge in ways that promote collaboration, learning, and informed action.
Manage and steward shared departmental good practice repositories, including case studies, lessons learned databases, model projects, and solution portfolios that document and validate proven public and private sector approaches for scaling and replication, including on the jobs agenda, ensuring content is accessible, discoverable, consistently tagged, and preserved for institutional use. This could include Intranet sites, external pages and newsletters, or Knowledge Hubs, as sources of curated knowledge.
Improve taxonomy, metadata structures, and search experience across knowledge platforms, coordinating with K&L, CER, and Outcomes on enterprise initiatives.
Manage and refine collections on Knowledge 360 (K360) in coordination with thematic focal points, ensuring accuracy, discoverability, and relevance.
In collaboration with thematic and regional leads across the Department, support the design of knowledge products and toolkits specifically for scaling and replicating solutions, translating insights into actions and supporting operational decision-making. This can include how-to guides, playbooks, and adaptation frameworks that enable practitioners to apply proven approaches in new contexts.
Liaise with thematic experts and the WBG Knowledge & Learning team to develop and strengthen the department's offering within the WBG Academy Program.
Adopt innovative knowledge-sharing approaches, including AI-enabled knowledge discovery, workflow automation, and digital dissemination tools; measure adoption and iterate based on user feedback to continuously improve knowledge flows.
Champions and implements change management strategies to strengthen KML culture, and applies Monitoring, Evaluation, and Learning (MEL) practices in day-to-day project delivery. Monitor platform usage, engagement metrics, and KML performance indicators to drive continuous improvement of team workflows, governance processes, and operating models.