Knowledge Engineer

Revalize•Jacksonville, FL

About The Position

As a Knowledge Engineer you will be reporting directly to the Knowledge Engineering Manager. This position is part of a dedicated and focused professional services team responsible for developing, maintaining, and testing complex product knowledge bases for customers. A Knowledge Engineer also responds to ad hoc customer requests, working directly with the customer to provide subject matter expertise and guidance on the project implementation. Knowledge Engineers must manage multiple tasks simultaneously and document troubleshooting steps and problem resolution in a clear and concise manner. Daily activities will include analyzing, designing, and delivering solutions specific to customers’ products, services, pricing, business rules, and selling process objectives.

Requirements

Bachelor’s degree in mechanical engineering or related major
Technical aptitude and ability to quickly learn new software
Exceptional interpersonal, presentation, and communication skills
Strong analytical and technical background
Must be highly organized and work well under pressure
Must be able to work independently, as well as, under supervision
Must be willing to accept responsibility and show good judgement, initiative, and resourcefulness
Must value working in a collaborative environment
Excellent problem solving, research and analysis, technical, and leadership skills
Some travel is required

Responsibilities

Contribute to the Professional Services team by providing excellent customer service and support
Execute on project implementations
Review, analyze, and evaluate customer business requirements and solution objectives
Participates in ongoing implementation team decisions and internal projects
Writes detailed steps required to develop or modify applications
Lead implementation specific activities and conduct meetings with new and existing customers
Input issues and case data into customer facing and internal issue tracking applications
Work with other Professional Services team members to support customer needs
Communicate with internal Product Development team members for technical support needs