Kitchen Manager

SC Wings Block•Mission Viejo, CA

17h•$55,000 - $100,000

About The Position

The Kitchen Manager position creates legendary experiences for guests and team members through the management of the Heart-of-House (HOH). The Kitchen Manager is directly accountable for the execution and performance of the HOH and provides direction and supervision to all HOH team members. BUFFALO WILD WINGS CULTURE The physical demands for this position require the individual to sit, stand, bend, lift up to 50 pounds, and move intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Buffalo Wild Wings fuels moments worth sharing – for our guests and for our team members. Yes, it is literally working at a Sports Bar and all the energy that comes with it. But Buffalo Wild Wings is also a place to start the next phase of your career. Whether you grow in our system here at Buffalo Wild Wings or your game-plan finds you somewhere else, we want you to have an experience here that lasts a lifetime. We’re a brand on the rise, and we need great people as we write the next chapter of our story. If that’s you, pull up a barstool.

Requirements

General knowledge of labor laws, health codes, safe food handling and sanitation
Strong people management and communication and interpersonal skills
Superior guest service and hospitality skills
Skill in time management and organization with attention to detail
Self-motivated and a passion for teaching others
Minimum 1 year of restaurant/bar experience in a leadership role

Responsibilities

Manages the operation of the sports bar, conducting effective zone management every hour throughout each shift
Provides support to team members and managers and adds energy to each area of the sports bar
Interviews, hires, onboards, trains, develops and retains team members, with specific responsibility for HOH staffing
Diligently follows and enforces food and general safety requirements and models behavior that protects them and others
Coaches team member and shift manager behaviors and makes recommendations for the counseling, discipline and termination of team members
Responsible for overall speed of service and ticket time tracking
Interacts with guests in the dining room and the bar, makes personal connections and seeks specific feedback about their experience
Manages the HOH execution (service, safety and efficiency) as well as the overall HOH financial and labor performance: Food Cost of Sales and variances
Oversees effective and efficient ABLM scheduling of labor for HOH
Reviews and analyzes overall inventory and ordering levels
Responsible for Overall Satisfaction (OSAT), Market Force and other guest feedback metrics related to HOH service
Maintains HOH organization, food storage standards, food safety measures and cleanliness standards
Responsible for the management of cost of goods sold (COGS) related costs for the HOH
Ensures the execution of training programs and ensures compliance for direct reports on all training and certification requirements
Handles team members’ complaints or concerns by actively listening, involving the necessary individuals, investigating and resolving where appropriate
Ensures compliance with all local, state and federal laws
Assists with all activation rollouts and introductions of new products, tools and services
Creates and executes strategic plans for HOH based off feedback reports
Supports GM with Certified Trainer selections in area of responsibility and training program execution
Conducts pre and post shift meetings
Completes all manager tools on time and with integrity
Manages the balance of labor hours and service efficiency during their shift to meet labor guidelines (ABLM) without sacrificing guest service
Interviews, hires, onboards, trains, develops and retains team members, with specific responsibility for HOH staffing
Conducts scheduled performance appraisals for direct reports
Stays current on all federal, state, local and company required training and certifications, such as responsible alcohol service and food safety
Other duties as assigned