Kitchen Manager - Fox and Flight - Boston Logan Airport

Retail and Dining Positions•East Boston, MA

1d•Onsite

About The Position

The Kitchen Manager at Fox and Flight, located in Boston Logan Airport, is responsible for embodying a positive company image through courteous, friendly, and efficient service. This role requires embracing a family culture, following core values (Trust, Respect, Integrity, First-Class, Innovation, Commitment), satisfying restaurant guests, and being accountable to management. The position involves managing people and operations, ensuring a positive guest experience, maintaining high standards of food quality and preparation, and handling administrative tasks.

Requirements

3 years of experience managing the back of house operations in a restaurant or production kitchen environment.
Ability to lift a minimum of 25 lbs.
Ability to perform essential job functions such as standing, bending, reaching, gripping, climbing on a ladder, and walking long distances.
Ability to stand for long periods and work in an environment with varying temperatures.
Proficiency in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
Must agree to work various shifts in a 7/365 team-oriented environment.
Proficiency in reading, writing, Microsoft Office, and mathematics.

Nice To Haves

Bachelor of Science degree in hotel/restaurant management is desirable.
A combination of practical experience and education will be considered as an alternative.

Responsibilities

Build a great workplace by promoting an engaged workforce, career development, and learning.
Inspire and mentor team members to reach their full potential.
Develop bench strength for all positions, ensuring upward mobility for high performers.
Partner with the General Manager to develop training plans.
Consistently recognize team members for excellence.
Coach and hold direct reports accountable to policies and standard operating procedures.
Source high-potential candidates and screen them using approved interview guides.
Ensure compliance-based and brand-specific training is completed by due dates.
Meet performance goals and expectations for the team, providing consistent feedback.
Participate in the performance evaluation process for direct reports and deliver coaching in a timely manner.
Drive associate engagement through various methods, including the annual engagement survey.
Participate in and facilitate meetings to assess team morale and execute action plans to improve engagement.
Strengthen industry expertise and deliver on plans, keeping customer needs in mind.
Ensure positive guest service in all areas.
Investigate and resolve guest complaints concerning food quality and service within 24 hours.
Take appropriate actions to turn dissatisfied guests into return guests.
Role model desired behaviors and service expectations.
Maintain a professional restaurant image, including cleanliness, food quality, presentation, and grooming standards.
Be a visible presence, available to team members, guests, and airport partners.
Monitor team performance and operational systems, making necessary adjustments.
Create a culture that promotes a safe environment.
Ensure HACCP-related initiatives are followed daily.
Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
Ensure consistent high quality of food preparation and service.
Complete all opening and closing checklists and take appropriate action.
Accurately complete nightly, weekly, and monthly closing procedures, including paperwork, time adjustments, and voucher/invoice data entry.