Food Service Kitchen Manager

SSA Group•Tulsa, OK

3d•Onsite

About The Position

SSA has partnered with cultural attractions for over 50 years, focusing on designing the hospitality experience journey. We integrate admissions, culinary, and retail with innovation and human connection to create a seamless guest journey. Our core values are people, innovation, and operational intelligence, aiming to create special moments with lasting impact through our 452 Hospitality approach. This role is responsible for overseeing kitchen duties to ensure high standards of quick service, food safety, quality, availability, merchandising, and guest service.

Requirements

Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel.
Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers.
Exceptional problem-solving/decision-making skills combined with the ability to be organized.
Demonstrates multi-tasking, detail-orientation, analytical, planning, and leadership skills.
Ability to remain flexible in a fast-paced environment.
Must be a team player, personable, professional, upbeat, and energetic.
Must take initiative, and use tact and diplomacy.
Computer knowledge and skill level for basic office functions.
Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
Three years of supervisory experience.

Nice To Haves

Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
Focus on removing barriers and empowering growth and opportunity for team members at all levels.
Lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.

Responsibilities

Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
Ensure the kitchen is adequately prepped and staffed for daily operation.
Oversee kitchen duties, ensuring quick service, food service, safety and quality, availability, merchandising, and guest service standards are met and exceeded.
Manage safety logs, including food temperatures, rotation, and waste.
Ensure staff adherence to proper uniform, hygiene, handwashing, and glove use.
Support SSAfety training with knife handling skills, ensuring proper use of knives and slicers by direct reports.
Create daily prep and items lists, delegating tasks to employees.
Actively support operations and fill in as needed to ensure smooth service.
Maintain a checklist of routine cleaning tasks, ongoing projects, and menu planning.
Assign duties to associates, providing coaching on projects, daily tasks, and guest interaction.
Respond actively and efficiently to guest and client feedback, reporting to the operations manager to mitigate complaints.
Oversee personnel duties, including training new employees and issuing performance reviews.
Manage and issue progressive documentation to coach and counsel employees on performance, with oversight from the operations manager.
Report employee attendance and hour discrepancies to the payroll department.
Oversee break and rest break management for kitchen employees.
Inspect equipment and perform routine maintenance and cleaning as necessary.
Assist the team to ensure all tasks are completed in a timely manner by helping with daily tasks.
Communicate issues with daily service or quality to the Regional Executive Chef and Food Service Operations Manager.
Work directly with restaurant supervisor(s) to ensure respective locations are operating to standard.
Supervise in accordance with all applicable local, state, and federal laws.
Perform other tasks as deemed necessary.
Maintain a clean, safe, and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.

Benefits

Full-Time, non-exempt, eligible for overtime pay.
Paid Time Off plan: up to 144 hours based on tenure.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.
Up to 40 hours Paid Bereavement.
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts where applicable.
Tuition Discount through Partnership College.
Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.
Equal opportunity employer.
Commitment to diversity and inclusion in hiring practices.
Consideration for employment for qualified applicants with arrest and conviction records (San Francisco Residents).