Kitchen Manager

Hopdoddy Burger Bar, Inc.•Austin, TX

22h•Onsite

About The Position

Kitchen Managers are responsible for all aspects of their restaurant’s kitchen operations, upholding promises to their Team, Guests, and the Business. They direct, lead, and coordinate the planning, organizing, training, and leadership necessary to achieve objectives in sales, costs, team member retention, guest service and satisfaction, food quality, cleanliness, and sanitation.

Requirements

Team Player with a sense of humor.
High school diploma or equivalent required.
Good math and communication skills.
Experience as a Kitchen Manager in a full-service or fast-casual restaurant.
Demonstrated leadership skills, including coaching, directing, and motivating a team.
Exposure to P&L and sales building highly desirable.
Knowledge of Job.
Initiative.
Adaptability and Flexibility.
Organization and Planning.
Analytical Ability.
PC Skills - Intermediate Microsoft Office Suite, PowerPoint, Excel, Word and Outlook.
Creativity.
Working Relations.
Communication.
Development of Team Members.
Leading People.
Must be able to lift 30lbs frequently and up to 80lbs occasionally.
Responsible for utilizing office/restaurant equipment.
Effective operation of equipment requires the use of all limbs, fingers and the ability to see.
Position requires standing, bending, and walking the entire workday.
Must be able work under a high degree of stress on a physical, mental and emotional level.
Ability to perform work in a fast-paced manner and make timely decisions.

Nice To Haves

Exposure to P&L and sales building highly desirable.

Responsibilities

Uphold promises to their Team, their Guests, and the Business.
Direct, lead, and coordinate planning, organizing, training, and leadership for kitchen operations.
Achieve objectives in sales, costs, team member retention, guest service and satisfaction, food quality, cleanliness, and sanitation.
Support Head Trainer to ensure training materials are consistently and effectively used.
Coach, train, and develop the Back of House team in their job roles for all work areas.
Provide the Back of House team with the tools, education, and experience to perform job descriptions to standards.
Ensure all new team members attend orientation and support trainers.
Conduct performance-oriented training and maintain accurate training records.
Support the manager-in-training program when needed.
Analyze own strengths and weaknesses and develop self-improvement objectives, goals, and an implementation plan.
Support the development of the leadership team in restaurant operations.
Deliver profitability of restaurant operations by operating within cost of goods and labor productivity guidelines.
Meet cost goals for food.
Meet labor goals, ensuring work is completed daily without overtime.
Hold kitchen team members accountable for negotiated product, labor, and operating account goals.
Prepare financial information accurately and on time, checking invoices for accuracy.
Conduct weekly inventories, extend with current pricing, validate, and create/execute appropriate action plans.
Provide input in the development of budgets, projections, goals, and objectives.
Practice sound security measures for people, monies, records, information, and equipment.
Follow administrative guidelines and procedures, completing and maintaining accurate records/paperwork.
Maintain and update team member personnel files.
Support the GM in conducting timely, effective Back of House performance reviews.
Support the GM in completing new hire forms properly and efficiently.
Complete proper forms for payroll and check payroll records for accuracy.
Develop and maintain schedules to match sales forecasts/budgets for Back of House team members.
Properly use and document Back of House team member disciplinary actions.
Complete assigned administrative duties accurately and on time.
Understand and promote the Hopdoddy culture, staying abreast of marketing and competitive issues/events.
Use industry knowledge to benefit the organization.
Seek and welcome opportunities to learn new techniques and tasks.
Build support and commitment among others around company initiatives.
Follow direction in all delegated tasks and projects.
Demonstrate a positive attitude and approach to the job.
Demonstrate the highest standards and act as a role model for team members.
Participate in and support all marketing programs, actively supporting the marketing and sales plan.
Emphasize up-selling and other objectives identified by the management team.
Communicate and manage company expectations.
Post important and relevant information for leadership and team members.
Create effective and results-based sales building plans.
Set the leadership example for the team through conduct, appearance, and energy level.
Ensure food is prepared in accordance with Company standards and recipes.
Ensure food safety and security processes and procedures are followed.
Ensure proper staffing and operation of the back of the house.
Provide direction to team members and exceed guest expectations.
Ensure product inventory is maintained and sufficient to support operations.
Ensure scheduled preventative maintenance and regular cleaning are completed.
Perform other related duties, tasks, and responsibilities as required.
Provide warm Hopdoddy Hospitality with a smile and eye contact.
Interact effectively with guests, providing them an excellent dining experience.
Establish guest service and satisfaction as a priority.
Utilize the “Guest Right of Way” always.
Proactively handle guest complaints with urgency, poise, and good judgment.
Monitor guest feedback daily.
Motivate Back of House team members to learn and perform quality work.
Develop teamwork and provide quality time with Back of House team members through the open-door policy.
Respond in a timely manner to all team member needs, concerns, and complaints.
Regularly praise and effectively coach all team members.
Establish an atmosphere of fairness, mutual respect, and concern.
Model personal excellence and consistency in day-to-day behaviors and accomplishments.
Identify and analyze problems and develop workable solutions.
Maintain consistent performance standards for all team members.
Increase effectiveness through proper use of delegation and work assignments.
Participate in team member meetings, coaching and developing the leadership team and team members.
Communicate effectively with management, team members, and guests.
Conduct walkthroughs and review all shopper scores.
Show initiative and a sense of urgency in accomplishing tasks and projects.
Perform multiple tasks effectively and efficiently.
Work efficiently to meet commitments in a timely manner.
Remain composed when something unexpected occurs.
Demonstrate consistency in approach and behavior.
Arrive on time, ready for the shift, and ensure the next shift is set up for success.
Have a personal development plan in place to reach the next level.
Conduct Leadership One on One’s weekly.