Kitchen Manager

SC Wings Block, LLC • Huntington Beach, CA

14d

About The Position

The Kitchen Manager position creates legendary experiences for guests and team members through the management of the Heart-of-House (HOH). The Kitchen Manager is directly accountable for the execution and performance of the HOH and
provides direction and supervision to all HOH team members.

Requirements

• General knowledge of labor laws, health codes, safe food handling and sanitation,
• Strong people management and communication and interpersonal skills
• Superior guest service and hospitality skills
• Skill in time management and organization with attention to detail
• Self-motivated and a passion for teaching others
• Minimum 1 year of restaurant/bar experience in a leadership role

Responsibilities

• Manages the operation of the sports bar, conducting effective zone management every hour throughout each shift
• Provides support to team members and managers and adds energy to each area of the sports bar
• Interviews, hires, onboards, trains, develops and retains team members, with specific responsibility for HOH staffing
• Diligently follows and enforces food and general safety requirements and models behavior that protects them and others
• Coaches team member and shift manager behaviors and makes recommendations for the counseling, discipline and termination of team members
• Responsible for overall speed of service and ticket time tracking
• Interacts with guests in the dining room and the bar, makes personal connections and seeks specific feedback about their experience
• Manages the HOH execution (service, safety and efficiency) as well as the overall HOH financial and labor performance: Food Cost of Sales and variances
• Oversees effective and efficient ABLM scheduling of labor for HOH
• Reviews and analyzes overall inventory and ordering levels
• Responsible for Overall Satisfaction (OSAT), Market Force and other guest feedback metrics related to HOH service
• Maintains HOH organization, food storage standards, food safety measures and cleanliness standards
• Responsible for the management of cost of goods sold (COGS) related costs for the HOH
• Ensures the execution of training programs and ensures compliance for direct reports on all training and certification requirements
• Handles team members’ complaints or concerns by actively listening, involving the necessary individuals, investigating and resolving where appropriate
• Ensures compliance with all local, state and federal laws
• Assists with all activation rollouts and introductions of new products, tools and services
• Creates and executes strategic plans for HOH based off feedback reports
• Supports GM with Certified Trainer selections in area of responsibility and training program execution
• Conducts pre and post shift meetings
• Completes all manager tools on time and with integrity
• Manages the balance of labor hours and service efficiency during their shift to meet labor guidelines (ABLM) without sacrificing guest service
• Interviews, hires, onboards, trains, develops and retains team members, with specific responsibility for HOH staffing
• Conducts scheduled performance appraisals for direct reports
• Stays current on all federal, state, local and company required training and certifications, such as responsible alcohol service and food safety
• Other duties as assigned

Benefits

• Opportunity for Growth
• Dynamic Environment
• Team Member Discount
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees