Kitchen Associate
About The Position
FriendShip is Ohio’s only employee-owned convenience store operator. Our Retail Sales Associates are the heart of our stores - delivering Wicked Awesome Customer Service and supporting clean, safe, well-run locations that our guests count on. This is hands-on, fast-paced work, done as part of a team that looks out for one another and takes pride in serving the community. Employee ownership means shared responsibility and shared success - including a retirement benefit that grows over time to support your future financial security, alongside pay and benefits that support you today. A FriendShip Retail Sales Associate plays an important role in creating a welcoming and positive experience for every guest. This role is all about delivering great customer service, keeping the store clean, bright, and organized, and—where applicable—preparing fresh, ready-to-enjoy menu items with care. Sales Associates support daily store operations by engaging with customers, handling transactions accurately, stocking and merchandising products, and taking pride in a clean, inviting environment. Most importantly, they help create a place where customers feel valued and team members feel supported—contributing to a professional, people-first workplace every day.
Requirements
- High School Diploma or G.E.D.
- Required to complete Level 1 ServSafe Certification after hire; company support provided.
- Experience working in a fast-paced retail or customer-facing environment while following established procedures.
- Availability to work varied shifts, including evenings, weekends, and holidays, based on store needs.
- Professional, customer-focused communication style.
- Clear verbal communication skills for interacting with guests, teammates, and leadership.
- Ability to remain calm, professional, and solution-focused during busy or high-pressure situations.
- Basic math and reading proficiency with strong attention to detail
- Experience following processes, completing tasks accurately, and maintaining focus
- Experience prioritizing tasks and adapting to changing conditions during peak business periods
Nice To Haves
- Experience in retail, convenience, customer-facing roles, or quick-service restaurants
- Experience working in fast-paced, multitasking environments
- Familiarity with food preparation or food-safety procedures (for Kitchen stores)
Responsibilities
- Providing friendly and efficient customer service, answering questions, and resolving concerns in a professional manner
- Maintain product and food presentation that reflects our standards of quality, freshness, and pride
- Demonstrate reliability: arrive prepared, on time, and ready to serve guests
- Accurately complete all cashier functions including ringing sales, handling cash and card payments, balancing registers, and following established cash-handling procedures
- Stock, rotate, and maintain merchandise in coolers, freezers, shelves, and counter areas to ensure product freshness, proper labeling, and visual appeal
- Monitor inventory levels and communicate restocking needs to management to prevent shortages and overstock situations
- Execute store standards to maintain cleanliness, organization, and safety both inside and outside the store location
- Complete assigned shift paperwork and operational tasks, including gas price changes, safe counts, and cigarette counts
- Conduct routine cleaning tasks, including sanitizing high-touch areas, maintaining restrooms, and ensuring compliance with health and safety regulations
- Assist with receiving deliveries, verifying shipments, and organizing backroom storage areas
- Prepare, cook, and serve food items according to established recipes, portion controls, and presentation standards
- Maintain a clean, sanitary, and organized kitchen and prep area in compliance with Company and regulatory guidelines
- Follow all Company, local, and state health, safety, and sanitation guidelines
- Monitor food temperatures, storage conditions, and expiration dates to maintain product integrity and minimize waste
- Support inventory management processes, including ordering, maintaining prep lists, par counts, and completing base sheets.
- Adhere to proper food handling, rotation (FIFO), and storage procedures
Benefits
- Hourly Pay starting at $14.00!
- Base pay increases every 90 days during the first two years.
- Weekly Pay
- Flexible Hours
- Promotions
- Bonuses
- Benefits
- Employee ownership
- Retirement benefit that grows over time
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
