Kiosk Lead – Blue Man Group Orlando

Cirque du Soleil Entertainment Group•Orlando, FL

7d•Onsite

About The Position

Blue Man Group Orlando is seeking a dynamic, outgoing, and creative seasonal full time Kiosk Lead to transform our ICON Park ticket kiosk into an exciting and engaging guest experience for the busy summer season. This is a temporary full time seasonal position running through mid-August, ideal for someone who thrives in high energy environments and enjoys interacting with people from all over the world. This is not a traditional Box Office role. We are looking for someone with personality, energy, and sales instincts who can bring the spirit of Blue Man Group to life in a highly visible public-facing environment. The ideal candidate knows how to naturally connect with people, create curiosity, drive excitement, and motivate a team. The Kiosk Lead will help evolve the kiosk into a vibrant, interactive destination that captures attention and encourages guests to stop, engage, and ultimately attend the show. We are looking for someone who can create excitement, spark curiosity, and make the kiosk feel alive — someone who can turn a quick interaction into a memorable moment and inspire guests to experience Blue Man Group. Perfect for someone looking for an exciting summer opportunity in entertainment, tourism, or experiential sales.

Requirements

Experience in guest service-based industries
Ability to collaborate effectively within a team environment and adapt to changing circumstances
Consistent professional and neat presentation following food safety hygiene guidelines
Comfort working in a high-energy loud, environment with varying temperatures and climates
Ability to stand for extended periods of time
Strong organizational and communication skills
Adhere to and promote all Occupational Safety and Health Administration (OSHA) regulations as they pertain to the safe operation of all elements related to the show
Participate in all required health and safety classes and emergency rescue procedure training
Contribute to a safe and positive working environment at all times by adhering to and following all Cirque du Soleil Entertainment Group standards, values, policies and regulations pertaining to safety using equipment and established working methods
Ability to learn and operate a point-of-sale system and retain operational knowledge
At least two years of previous experience, or in a similar environment
Fluent in English, both written and spoken
Ability to clearly and effectively communicate via headset/radio
Availability to work varied shifts, including weekends and holidays
Ability to perform the essential functions of the job including, but not limited to: climbing, crouching, kneeling, standing, lifting, sometimes for extended amounts of time
Lifting at least 50lbs
Working with limited to no visibility
Verification of the right to work in the United States for Cirque du Soleil Entertainment Group, as demonstrated by completion of the Form I-9 upon hire and the submission of acceptable documentation (as noted on the Form I-9) verifying one’s identity and work authorization

Nice To Haves

Previous experience in sales, promotions, attractions, entertainment, retail leadership, or experiential guest service preferred

Responsibilities

Lead and energize the day-to-day kiosk operation at ICON Park
Create a fun, welcoming, high-energy atmosphere that reflects the Blue Man Group brand
Engage passersby in a natural, authentic, and entertaining way
Coach and motivate kiosk staff to become more proactive and guest-focused
Develop creative ideas to increase traffic, visibility, and ticket conversion
Identify opportunities for visual merchandising, activation moments, and guest interaction
Encourage a culture of enthusiasm, initiative, and accountability
Help drive ticket sales performance while maintaining an exceptional guest experience
Collaborate with marketing, operations, and theater leadership on promotions and activations
Assist other departments when necessary for cross-departmental support